Referral Testing Group Lead

Referral Testing Group Lead - Indianapolis, IN - Monday-Friday 2:00PM-10:30PM (Rotational Weekends)

Coordinates various aspects of Referral Testing Department, ensuring optimum team performance. Provides leadership to achieve the department's organizational goals. Monitor Quality indicators to ensure excellent customer service and quality patient care. Assume responsibility of Supervisor when the Supervisor is not available.

Pay Range: $19.61+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

* Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
* 15 PTO days first year
* Paid Holidays
* Annual Bonus Opportunity
* 401(k) with matching contributions
* Variable compensation plan (AIP) bonus
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Blueprint for Wellness
* Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
* Opportunities for career advancement
* Training provided!

• Perform all duties of the Referral Representative II.
• Assists supervisor with developing, updating and implementing department Standard Operating Procedures.
• Performs Competency Testing for Referral Testing employees.
• Ensures department is prepared for internal and external inspections.
• Maintains time keeping records. (manual and electronic)
• Pull and monitor departmental statistical reports.
• Assists supervisor with data collection, monitor and posting of Referral Vendor Metrics.
• Monitor and reconcile Exception Logs, sendout and result pending lists.
• Complete necessary paperwork to submit requests for new test codes on high volume Wild Codes.
• Communicate with internal and external customers.
• Monitor compliance of government regulations for packing and shipping specimen to other laboratories. Referral staff must adhere to guidelines set to ensure specimen integrity and quality results.
• Assist with direction and monitoring of workflow to meet deadlines, assure departmental coverage.
• Schedules department personnel.
• Ensure policies, procedures, work assignments, etc. are completed.
• Provide feedback and documentation to Supervisor on employee performance.
• Functions proficiently in any Referral department area.
• Demonstrates leadership quality that provides a positive influence to all team members.
• Alerts the Supervisor and/or Manager of employee or client dissatisfaction through established documentation procedures.
• Other duties as assigned

QUALIFICATIONS

Required Work Experience:

Three years medical or clinical laboratory background

Preferred Work Experience:

N/A

Physical and Mental Requirements:

Ability to sit or stand for long periods of time

Knowledge:

• Excellent knowledge of medical/laboratory terminology required
• Thorough knowledge of all Client Service, Specimen Processing and Referral Testing department policies

Skills:

• Excellent project management and time management skills.
• Handle multiple tasks and work in a fast paced environment.
• Excellent written and verbal communication skills. Able to speak the English language clearly and effectively communicates to the department.
• Handle stressful situations and demonstrate a strong independent problem solving skills.
• Strong leadership and interpersonal skills.
• Maintains composure when faced with difficult or unforeseen situations.
• General office skills, Excel and Word Processing skills are required.
• Customer Service skills required.

EDUCATION
Some College Courses(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-82276

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets