Program Director, Raider Success Hub

Lubbock

40294BR

Retention Management and Innovation

Position Description

Performs administrative duties in the management and coordination of a large specialized project and program. Performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, paraprofessional or professional staff members.
Program Director, Raider Success Hub (RSH) Enhancements, is responsible for overseeing the continuous improvement, user acceptance testing (UAT), and ongoing support for Raider Success Hub.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Serve as product owner of Salesforce Student Success Hub, known as Raider Success Hub.
• Work closely with internal stakeholders (e.g., Student Services, Admissions, Academic Affairs, etc.) to gather requirements for new features and system improvements within the Raider Success Hub.
• Collaborate with the Enrollment Management IT (EMIT) team to prioritize and implement enhancements, ensuring they align with university goals.
• Provide guidance on best practices and implement effective workflows, automation, and data management strategies to support student success.
• Lead UAT testing efforts for system enhancements and new features, ensuring functionality aligns with requirements and performs as expected.
• Facilitate cross-functional collaboration during the testing phase to ensure all key users are engaged and provide feedback.
• Serve as the primary point of contact for end-users (faculty, staff, and students) regarding issues, troubleshooting, and inquiries related to the Raider Success Hub.
• Monitor the performance and stability of Raider Success Hub, escalating issues as needed and working with IT teams to resolve them promptly.
• Generate reports on system usage, feedback, and performance metrics to assess the success of enhancements and identify areas for improvement.
• Collaborate with other IT and functional teams across campus to ensure the integration of Raider Success Hub with other systems and platforms.
• Maintain open lines of communication with key stakeholders to ensure their needs are understood and addressed within the platform.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

Preferred qualifications include a Master's degree in college student affairs or related areas plus two years of progressively responsible supervisory experience.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Minimum Hire Rate

4186.00

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

First line Managers

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.