CRM Enterprise Manager

About Us

CPC is the global leader in fluid connection technologies. Throughout our nearly 50-year history, we've succeeded by focusing on customer needs, engineering innovative solutions, and creating a positive, high-performance work environment. Our collaborative, talented team is fully dedicated to helping our customers achieve their goals. CPC's technical expertise and commitment to quality makes effective, optimized fluid management possible across a wide range of applications. Today, CPC serves biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. Our breadth and depth of knowledge in low-pressure connectors empowers us to recommend the right solution even in the most demanding fluid management requirements.

CPC has offices in 14 countries and nearly 200 distributor partners around the world. CPC is a Dover company.

Your Role

Are you ready to make an impact? As a CRM Enterprise Manager, you will play a pivotal role in shaping our organization's success. You will work closely with our dedicated teams to develop effective solutions that align with CPC's strategic goals. This is more than just a job; it's an opportunity to grow, learn, and thrive in a supportive environment.

Responsibilities:

• Manage and lead the adoption of CRM across multiple business lines globally.
• Develop, implement, and maintain policies and procedures for D365 administration and use; establish, monitor, maintain, and enforce systematic data and process standards.
• Execute the vision for effective use of the system; lead the process to define, develop, and execute best-in-class CRM strategies that support global goals in marketing, lead generation, funnel management and growth, customer service, quality, and S&OP.
• Identify and balance the needs of the platform (performance, scalability, cost, data integrity) with the requests of the business (new functionality, speed, integrations) during roadmap planning and while architecting and designing solutions.
• Develop and coordinate integration with business systems.
• Define business metrics and KPIs to develop PowerBI reports to enable monitoring and trending for business needs.
• Direct and execute data cleansing and alignment.
• Educate, train, and influence business leaders and CRM users.
• Support the creation and implementation of automation campaigns.
• Manage vendors and consultants; coordinate Dover IT ticket submittals for central processing and system integrations.
• Advocate additional enterprise uses for CRM; serve as a resource for users.
• Provide work direction, leadership, and mentorship to CRM Specialists/Analysts
• Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• 7+ years managing data and improvements in CRM systems.
• Proven track record of leading or influencing CRM adoption and business systems integration.
• Experience with sales lead process management and monitoring of multiple business lines.
• Precision and accuracy; attention to detail.
• Ability to work collaboratively to investigate problems and resolve issues.
• Flexible and adaptable.
• Willingness to test new ideas, learn new technologies, consider new methodologies.

Preferred Skills:

• Microsoft Dynamics CE and Power Apps.
• Associate's degree in marketing, business, advertising, information systems or related fields.
• Experience with B2B business model with two-step distribution and direct channels.
• Familiarity with ERP system integration and Power BI.

Our Culture

At CPC, we believe that our people are our greatest asset. We foster a culture of respect, collaboration, and high ethical standards, where everyone is empowered to share ideas and grow together.

Growth & Development

We're dedicated to your professional journey. Our team provides mentorship and resources to help you develop your skills and advance your career. Whether you're new to the industry or a seasoned professional, we welcome your unique perspective.

Work/Life Balance

We understand the importance of balancing person and professional commitments. CPC operates on a Monday-Friday schedule, with opportunities for 1st and 2nd shift in production and warehouse roles. In addition, we offer generous paid time off, including company-paid holidays and volunteer time, to help you recharge and give back to your community.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package, including but not limited to:

• Health & Welfare Benefits: Medical, Dental, Vision, HSA, FSA, Life Insurance, company-paid Long-Term & Short-Term Disability, Parental Leave, and wellness offerings including onsite gym.
• Retirement Plan: Generous company match, Profit-Sharing, Automatic Enrollment & Contributions
• Salary: $125,000 - $145,000/year
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility: Yes
• Travel: Less than 5%

Join Us

If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you!

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.