Lead Digital Navigator

College of Community Innovation and Education - School of Public Administration:

The UCF College of Community Innovation and Education brings together academic programs, centers and institutes focused on building stronger communities and elevating the human experience. The college is home to a wide variety of disciplines, including counselor education and school psychology, criminal justice, educational leadership and higher education, learning sciences and educational research, health management and informatics, legal studies, public administration, and teacher education. Our established public and private partnerships allow UCF researchers to partner with leaders in the industry, creating countless opportunities for students and faculty to work on innovative solutions to complex social issues that affect communities throughout Central Florida and beyond.

The Opportunity:

The UCF College of Community Innovation and Education School of Public Administration is currently accepting applications for a Lead Digital Navigator. This role is responsible for driving digital inclusion and supporting individuals in navigating and understanding digital technologies (Cellular tablets, laptops, etc.), and ensuring they have the skills and access to use digital tools effectively. This supervisory role is ideal for a tech-savvy professional passionate about digital equity, community outreach, and program development. Classification Title: Program Coordinator

This is a Contract and Grant (C&G) funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Guide individuals in using digital devices (e.g., smartphones, tablets, computers) and online resources.

• Offer troubleshooting support for common technical issues such as connectivity problems, account access to telehealth and navigation digital programs offered by Orange County.

• Supervise digital navigators to ensure adequate training, technical support, and reporting for the Digital Navigator Program.

• Offer basic training sessions to nonprofits on internet navigation, software use, privacy, and cybersecurity awareness.

• Conduct assessments to determine clients' current digital skills and identify areas for improvement.

• Compile feedback and insights from users and nonprofits, regarding the loaned devices, digital literacy and English needs of the underserved residents.

• Keep accurate records of user interactions and comprehensive documentation repository and knowledge base for common loaner device issues and solutions, ensuring Navigators have access to relevant Information, including any follow-up steps, or additional resources provided.

• Assist clients in accessing affordable internet services, digital resources, and other technology support programs.

• Provide recommendations or adjustments needed and report to the program manager and grant PI.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Master's degree in nonprofit management or similar discipline.

• Work experience in a research center based in a institute of higher education.

• Prior experience in coordinating nonprofit programs.

• Knowledge of digital tools, cybersecurity, and basic troubleshooting.

• Proficiency with and knowledge of digital tools and resources.

• Supervisory experience.

• Excellence in project coordination.

Additional Application Materials Required:

Along with your application, please include a formal letter of interest and your current resume.

Please note: The selected candidate will also need to provide an official transcript offer is made.

Special Instructions to the Applicants:

This is a Contract and Grant (C&G) funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.