Expert Services Program Manager

OpenGov
parental leave, 401(k)
United States, Illinois, Chicago
Mar 01, 2025
OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves more than 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen trust in the communities they serve. Learn more or request a demo at opengov.com Job Summary: The Expert Services Program Manager will lead and oversee the successful delivery of professional services extended engagement projects. This role involves managing small to moderate-sized projects of moderate complexity, working cross functionally with partners and internal team members, and ensuring alignment with functional goals. The Program Manager is responsible for managing a portfolio of projects and balancing multiple priorities, analyzing data to make informed decisions, and driving operational improvements to achieve team-level outcomes. Responsibilities: Develop and manage routine operational plans to achieve incremental objectives set by higher-level management. Oversee the execution of the expert services program, ensuring customer deliverables are completed on time, within scope, and aligned with functional goals. Ensure that all deliverables meet high-quality standards and client expectations. Provide direction and support to professional individual contributors and partner resources, fostering a collaborative and results-driven environment. Lead efforts to improve team strategies and operational processes through thoughtful feedback and innovation. Engage with functional peers, cross functional teams (nearshore and offshore), and other stakeholders to influence team strategies and achieve shared objectives. Conduct presentations and communicate technical information to key stakeholders and customers regarding specific progress on projects or overall portfolio program. Collaborate across departments to ensure alignment and effective resource allocation. Monitor progress against monthly targets, making adjustments as needed to ensure success. Proactively identify risks and implement mitigation strategies to prevent delays or issues in expert services program delivery. Support continuous improvement initiatives to enhance team productivity and overall program outcomes. Requirements and Preferred Experience: Bachelor's degree in Business, Management, Computer Science, or a related field. 5+ years of experience in program or project management within a SaaS or professional services environment. Proven ability to manage moderate-sized projects with multiple priorities and complexities. Experience in running managed services portfolios for professional services teams or consulting organizations. Strong analytical skills with the ability to interpret data and make sound judgments. Excellent interpersonal and communication skills, with experience presenting technical information to diverse audiences. Demonstrated ability to mentor and develop team members while fostering a collaborative work environment. Preferred: Experience working in a professional services or consulting role within a SaaS organization. PMP, Scrum Master, Prince2, CAPM, or similar project management certification. Familiarity with tools like Salesforce, JIRA, and professional services automation (PSA) platforms. Competencies: Leadership: Demonstrates the ability to guide and inspire a team, fostering collaboration and accountability. Decision-Making: Makes informed decisions based on data analysis and solid judgment, addressing challenges effectively. Communication: Clearly conveys technical and operational information to stakeholders at all levels. Operational Planning: Develops actionable plans that align with functional and organizational goals. Mentorship: Actively contributes to the growth and development of team members through coaching and support. On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families. - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches