Pharmacy Liaison *Hybrid - Boynton Beach, FL*

Position Summary:

We have an exciting opportunity to join our team as a Pharmacy Liaison.

In this role, the successful candidate, Pharmacy Liaison, assists patients with medication-related issues and drives strategies that improve medication adherence, medication-related health outcomes, and quality measures in partnership with the NYUPN Pharmacy team and providers.

Job Responsibilities:

• Telephonic outreach to patients to uncover barriers contributing to low adherence and conduct interventions to improve medication adherence and quality measures.
• Ensures compliance with all regulations.
• Seeks professional development opportunities to maintain professional competence as required to maintain technician certification.
• Performs other duties as assigned.
• May provide guidance and training to less experienced staff.
• Accurately prepares reports.
• Collaborates with pharmacists and nurse Clinical Care Coordinators to refer patients for health coaching as well as receive referrals to perform medication coaching and medication reconciliation.
• Refers and escalates issues to pharmacists, nurses, and/or providers when appropriate.
• Answers questions and completes requests for assistance with refills.
• Interacts with internal and external providers to provide outstanding customer service.
• Provides health coaching and medication education.
• Advocates and ensures patients receive access to their required medications, including referral to patient assistance programs.
• Documents clinical interventions for medication-related quality measures and utilization management.
• Reviews charts and performs medication reconciliation while consulting with patients, pharmacies, and providers as necessary.

Minimum Qualifications:

• To qualify, you must have a Pharmacy Technician Certification Board (PTCB).
• Must also complete a board-approved training program.
• High School Diploma or equivalent.
• Computer literacy and experience documenting in electronic medical records.
• 3 years of relevant experience as a Pharmacy Technician in community, managed care, or Specialty Pharmacy.
• Effective oral and written communication skills.

Preferred Qualifications:

• Associate or Bachelor degree.
• Experience/certification in Medication Therapy Management and/or Motivational Interviewing.
• Problem solver and ability to work independently.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Florida's EEO policies,please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.