Technical Services Engineer II

CertainTeed's Roofing Product Group is seeking a talented Technical Services Engineer II to their collaborative team in Malvern, PA.

The Technical Services Engineer will serve as R&D's liaison with customers and suppliers, working with corporate office and plant-based teams to develop and implement product and raw material improvements.

Job objectives:

• Engage with customers and bring feedback to R&D.
• Work with the R&D and the manufacturing sites to realize process or design changes.
• Revise raw material specifications and test methods.
• Become a subject matter expert in the installation of roofing components and systems.

Essential Functions

• Work with the plants to improve existing raw material quality testing & develop new ways of testing and monitoring raw materials.
• Conduct supplier quality audits with cross functional teams.
• Executing data-driven revisions to raw material specifications.
• Attend industry and customer events in order to understand how to better serve the market.
• Participate in customer complaint visits, working with Sales and Warranty Services on complaint resolution.
• Using customer feedback, work with R&D to develop product improvements. Incumbent will then work with the plants to implement necessary changes.

Required Qualifications

Bachelor's degree in engineering or science.

• 3+ years of experience in quality systems, document control, manufacturing environment, test method development, project management required.
• Construction related coursework or experience is a plus.
• Utilizes sound technical knowledge of materials, processes, techniques, and products to improve on product performance to reduce costs, to maximize production, and to support new knowledge research.
• Capability to use personal computer and Microsoft Office applications, such as Excel and Word. Able to graph and chart data.
• Ability to lead project teams comprising of cross-functional team members.
• Strong interpersonal skills. Ability to work and communicate effectively with cross-functional teams.
• Comfortable working with basic tools - training will be provided.
• Manages and documents projects effectively under minimal supervision by a technical leader. Effective writing of reports, slides, summaries, bulletins, etc. Able to analyze data from experiments, trials, vendors, etc.
• Able to implement Continuous Improvement principles.
• Six sigma green belt is a strong plus.

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.