Manager - Warehouse III

$80k - $86k / Yearly

Reporting to the Director of Warehousing, the Warehouse Manager III is responsible for overseeing all Commercial Warehouse activities. Manages the warehouse ensuring the receipt, coordination, and safety of goods coming into and out of commercial warehouses. Ensures all orders for inbound, outbound, access and cross dock are processed efficiently, accurately, and safely by warehouse workers and coordinators in time to meet customer expectations. Responsible for quality control and the accuracy of all inventories of goods in storage. Functions as Corovan's facility manager for all buildings under his/her care. Responsible for the financial performance of all warehouses under his/her control, through P&L statements. Responsible for maintaining Corovan productivity standards. He/she will provide a team direction and advice on how to prioritize projects and put planning procedures in place to ensure project deadlines are met.

This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports. They would have the skills to use data-driven analytical tools to investigate and fix escalating operational problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Main Duties:

* Manages warehouses up to $2.0 Million in annual revenue and up to 15 warehouse workers.

* Manages the productivity, safety and accuracy of all warehouse workers and staff.

* Responsible for hiring, training and progressive discipline of all warehouse workers and staff.

* Participates in and may lead complex Six Sigma projects as required by senior management.

* Manages the warehouse to achieve financial and productivity targets set by senior management.

* Manages the accuracy of the inventories to insure each customer's expectations are met and/or exceeded.

* Manages the buildings assigned as facility manager for security, maintenance, cleanliness, as wells as vendor and landlord management.

* Interacts with customers in person and via telephone, fax and email to ensure complete customer satisfaction in all matters related to warehousing.

* Provides assistance to salespersons on pricing storage and handling and responding to RFP/RFI's as requested.

* May deal directly with potential new customers and provide pricing, proposals, contracts and close storage deals.

* Key partner in the establishment, and management of Corovan Web-Portals for customers and their training.

* Teaches WD training classes, Customer Service classes and safety classes weekly for all warehouse workers.

* Establishes and maintains relationships and contracts with facilities vendors and suppliers as required for the successful operation of the branch

People Management:

* Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.

* Provide supervisory coaching and guidance to the Warehouse team.

* Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.

* To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.

* Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.

* Organizes and oversees the schedules of employees.

* Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.

* Update monthly department SMART goals in the Ally software program. Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.

* Provide leadership to the team and set a culture of engaging and respecting employees.

Customer Relations:

* Act as point contact person for all accounting escalation issues and resolve them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.

* Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.

Training:

* Participate and lead Six Sigma projects, as required to improve processes and efficiencies.

* Determine the training needs of team and may provide training.

* Accountable for the management and development of the leadership team.

* Promote Corovan's Mission and Vision Statements.

* Continuously promotes compliance with company policies and procedures.

Employee Engagement:

* Ensure interactions with staff and customers are professional at all times to promote company's values and expectations.

* Proactively engage team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees.

* Aligning the culture of the department with the overall company strategy and structure.

Safety:

* Ensure the highest standards of safety, productivity and customer service are exceedingly daily.

Other Duties:

* Other duties to meet business needs and requirements as assigned.

* Works with confidential data, which, if disclosed, might have significant internal or external effect.

* Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. CUSTOMER SERVICE - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
2. TEAMWORK - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
3. MANAGERIAL - Strong Leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Strong result-oriented and can-do attitude.
4. ORGANIZATION SKILLS - Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.

5. INTERPERSONAL SKILLS - Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.

6. LANGUAGE SKILLS - Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.

7. MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

8. REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

9. COMMUNICATION SKILLS - Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer-oriented skills.

10. OTHER SKILLS:

a. Exceptional problem solving and decision-making skills.

b. Ability to multitasking and able to meet deadlines.

c. Excellent customer service skills and interpersonal skills.

d. Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

e. Excellent analytical ability.

f. Must be detail oriented.

g. Familiarity with six-sigma or other quality improvement processes.

h. Ability to handle and safeguard sensitive and confidential information.

EDUCATION and/or EXPERIENCE:

Required:

* BA/BS degree in Business Management; or a combination of education and equivalent experience may be substituted for Bachelor's degree.

* Minimum 5 years' experience in management that involves setting up the operational strategy, business procedures, and systems for all aspects of distribution, such as order fulfillment, warehousing, inventory management, and transportation.

* Strong supervisory or managerial skills to lead a Warehouse team.

* Advanced MS Excel knowledge.

* Proficient in MS Office applications.

* Expert knowledge of Microsoft Office Suite.

* Valid California driver's license and driving record that meets the company's insurance carrier requirements.

Preferred:

* Prior experience in a senior or leadership role.

* Service industry experience highly desirable.

* Experience with process improvement teams.

PRIMARY LOCATION:

San Leandro.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

1. Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Proper lifting techniques required. May include lifting up to 75 pounds and pushing or pulling up to 150 pounds throughout the day. Pushing or pulling assignment may need to be done with inclines. May also include climbing or descending stairs while carrying goods up to 50 pounds.
4. Reaching: Extend hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
5. Standing: Remains in standing position if required to perform various functions of the job.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Vision: Reads paperwork and records on the computer.
8. Talking: Communications by phone, email, text, and in person.
9. Sitting: May be required to sit at desk. May sit for long periods of time.
10. Stairs: May also include climbing or descending stairs while carrying goods up to 50 pounds.
11. Heights: May include working at height on a loading dock up, or on a lift-gate.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

1. Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting, and traditional office equipment, or 2) Warehouse - may be exposed to cold temperature, or 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.

2. Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. This is a full-time, exempt position.

2. Employees may be required to work late evenings or weekends depending on the business needs.

1. All Overtime must be approved by manager before working.

TRAVEL:

Monthly travel to company and/or customer sites may be required.