VP of Business Excellence

The VP of Business Excellence role is a senior strategic regional role reporting to the Compass@Google COO that provides strong leadership in "clearing the path" for operations teams to deliver excellence in service and experiences within the Food program across the Americas region. This position will lead and inspire a small team of people who will support creating top-notch, innovative hospitality experiences for users, drive new business mobilizations, provide catering administration services, deliver business optimization initiatives (for both overall effectiveness and financial efficiencies), and tie it all together through strong project management for the region. This position will also work with a variety of stakeholders across multiple functions and levels to continually raise the bar of our Compass@Google Food program.

This role requires significant travel to each location to meet with clients and Compass stakeholders.

This role is based in New York, NY.

• Own business excellence for the Americas region and hold both self and team accountable to high standards across key areas of responsibility (user experience, business optimization, project management, new business mobilizations, and catering administration)

• Champion user experience and hospitality within the region by partnering with operations leaders and global partners to set expectations around what great looks like, training teams to understand and live up to the expectations, and building systems and processes to ensure high standards are maintained and continuously improved

• Focus efforts on unit-level enablement to ensure every single site has the tools, systems, and processes needed to deliver at the highest level of quality

• Partner with Finance to ensure return on investments in efficiency efforts are captured and reported to key stakeholders

• Build dashboards or other reporting mechanisms to ensure continual monitoring of data and progress against objectives

• Lead a variety of projects, in partnership with stakeholders within and outside of the region, to drive operational excellence

• Act as the bridge between Compass and Google stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery

• Bring ideas and innovation from the wider Compass world and beyond to the Google account, and drive a culture of excellence and continuous improvement

• Share key learnings, successes, and innovations across Americas region and more broadly with global teammates

• Be a member of the C@G Americas regional leadership team, sharing best practices, helping to define regional strategy, and taking part in ownership of regional success

• Respond promptly and professionally to all inquiries (whether from client, Compass stakeholders, or regional teams)

• Manage compliance to company and client standards, meet deadlines, champion safety culture, and deliver on budget

• MBA degree is preferred, or equivalent professional experience

• Has a minimum of 8 years food service multi-unit management experience

• Passion for hospitality, innovation and creative experiences

• Project management experience

• Ability to effectively communicate, motivate and interact with all levels within the organization

• A proven track record of leadership - creating strategic vision, identifying successors, and inspire relentless hospitality

• Proven coaching and teaching skills with peers, individuals, and teams

• Creates a culture of food and workplace safety

• Proven ability to maximise budget, enhance user experience and creativity across all channels in alignment with business strategy

• Demonstrates good judgement and decision making skills

• Maintain a positive attitude under pressure and motivate team

• General culinary knowledge of basic kitchen practices, protocols and procedures

• Ability to maintain confidentiality

• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint

• Ability to work independently without creating silos, leveraging stakeholders as needed

• Ability to work in a fast paced, changing environment