Clinical Call Representative (Full-Time) Dallas, TX

A career in Clinical Research with Fortrea: if you join us, you will work with some of the worlds leading pharmaceutical, biotechnology, and medical device companies in a vital stage of clinical development: establishing the safety, tolerability and pharmacokinetics of a new drug.

We are currently seeking a Call Center Representative to answer public inquiries pertaining to study participation and schedule screening appointments for qualified participants.

WHAT YOU WILL DO:

You will receive and place calls to and from potential clinical study participants. Enter medical history and demographic information into computerized database and schedule screening appointments.

Other key responsibilities:

• Assist in training new employees
• Ensure the website and phone system information is accurate and current
• Cross-training in other departments, as needed
• Attend out-reach programs to recruit participants as needed
• Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth
• Perform other related duties as assigned

YOU NEED TO BRING...

• High School Diploma
• Strong in computer programs
• Excellent verbal and written communication skills
• Customer Service or call center experience
• Knowledge of medical terminology a plus
• Ability to work a flexible schedule which may include evenings and weekends

Learn more about our EEO & Accommodations request here.