Supervisor, RCM Operations (Outbound Referral Intake)

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The RCM Supervisor (Outbound scheduling) - Remote position will be overseeing the day-to-day operations of the Consolidated Scheduling Team - Outbound. This team is responsible for outbound patient phone calls related to scheduling patient appointments when new referrals are received. This team serves as the first point of contact with Hanger Clinic patients.

Review daily and monthly performance metrics to ensure service level agreements are being met
• Collaborate with regional and line management to provide seamless interface with patients and external customers
• Ensure staffing decisions and staff development actions support operational success
• Work with Directors of Operations and others on process improvement for the RCM consolidated teams
• Provide strategic and tactical input to future RCM administrative function consolidations

• Bachelor level degree (preferred) or Associates Degree along with 2 years minimum supervisory experience in Revenue Cycle Management setting

• Ability to create a positive work environment and able to build and motivate teams
• Ability to manage multiple functions and activities; strong organizational skills
• Strong interpersonal, oral, and written communication skills
• Analytical skills; ability to assess an operation or process and identify improvement opportunities; able to develop and implement actions to drive improvement
• A self-starter; able to work with only broad operating guidance and direction
• Strong customer service / patient advocate skills
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

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Pay range of $24.51 - $36.53 per hour + bonus+ commission+ benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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