Patient Service Representative

The MU Student Health Center (SHC) is a unit within the University of Missouri-Columbia's Student Health & Well-Being department under Student Affairs. The Student Health & Well-Being area consist of a network of care that includes the Counseling Center, Student Health Center, Wellness Resource Center and Community Providers.

The SHC offers medical care with behavioral health consultation and psychiatry services. As part of Student Health and Well-Being, SHC providers coordinate treatment with counselors at the Counseling Center.

We strive to provide:

• High quality, affordable, accessible, integrated health services
• Confidential services

Essential Functions

The representative is responsible for greeting patients and visitors, working registration desk, arriving patients, updating demographics, loading insurance, accepting copayments, keying data entry and scheduling appointments. Assist patients checking out after their visit with a provider. Schedule follow up with SHC if needed or referral to an outside provider. Notifies provider when patient has no-showed their appointment and changes the status in scheduling system. Contacts patients whose appointment need to be rescheduled due to change in provider schedule. Collects payment for students needing rabies titers and 2^nd STI screen. Manages the after-hours nursing reports. Answers main phone line and helps cover other PSR positions.

• This position will cross train to help in other areas of our center and may help with off-site event. Must have excellent customer service skills.
• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; Patient check-in, check-out, batching, scheduling, bumping, canceling, and no-showing appointments; effectively utilize computer applications.
• Depending upon the location and assigned area of responsibility, additional duties may be assigned.

Monday - Friday, 8:00 AM - 5:00 PM

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Salary Range: $14.00 - $21.18 an hour

Grade: PAT 3

University Title: Patient Service Representative

Internal applicants can view their existing title by accessing the Talent Profile in myHR (https://myHR.umsystem.edu)

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.