Remote

Senior Salesforce Business Systems Analyst

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Mar 04, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $88,300.00 - $132,400.00 Job Description WGU Advancement establishes philanthropic partnerships with others who share our vision for a future in which opportunity and access to education are more readily available to all and innovations in education make that possible. The Business Systems Analyst for Advancement will be responsible for developing the backbone of technology tools that make this work possible. We seek an experienced Salesforce administrator and developer, ideally with experience in higher education philanthropy, grants administration systems, and CRMs (e.g. Ascend) who can translate business needs into system enhancements, implementing and recommending solutions that will make WGU a model for dynamic, innovative higher education fundraising. The Senior Business Systems Analyst is responsible for extrapolating and analyzing data and trends, managing, and maintaining systems and software for WGU Advancement (fundraising). This role serves as a liaison between Advancement and WGU's technical teams, developing, leading, and managing assigned projects. The Senior Business System Analyst will also take the lead in complex coding tasks, API integrations, advanced system architecture design, and ensuring the successful implementation of new technologies. This role is responsible for identifying opportunities for system and process improvements, resolving complex system errors, conducting quality control audits, and providing solutions to enhance system navigation for student and employee programs and process. The Senior Business Systems Analyst takes a lead role in maximizing the use of large databases and system interface integrations for departmental systems and processes. This position will identify and implement solutions for systems errors, inconsistent data and processes that do not provide the most favorable experience for students and employees at the university. Primary Responsibilities Develops a robust understanding and application of current and historical business processes, system architectures, interfaces and data access methods to ensure the most favorable experience for students and employees. Diagnoses and troubleshoots system interface and data integration issues for current processes and programs, leveraging strong coding skills and expertise in architecture design. Diagnoses and recommends business process changes to increase efficiency and create cost-saving outcomes. Oversees and ensures changes to business processes are implemented correctly and align with strategic direction. Conducts research into applicable systems and possible alternatives to provide more informed recommendations to business or IT related changes. Plans and presents proposals for system upgrades and new system architectures that support and deliver desired outcomes. Develops, tests, and implements software systems using strong coding skills and system architecture design. Functions as a subject matter expert in database management, system architecture, Excel, higher education systems and customer relationship management (CRM) system. Integrates third-party products with existing infrastructure and optimizes performance for high utilization environments. Trains department leaders and employees regarding the interpretation of data trends. Develops training and informational documentation for users internal and external to department, gathering and receiving approval for information from stakeholders across the university. Performs quality control audits for data integrity, system process administration and provides solutions to enhance user navigation of programs and processes. Builds and maintains strong relationships with multiple and diverse team members such as technology, project management and other internal and external stakeholders. Gathers project requirements from stakeholders across multiple departments. Leads configuration-based changes that ensure business processes and procedures are upheld. Manages multiple projects concurrently, applying appropriate project management techniques such as Agile and waterfall as needed. Creates and maintains comprehensive project and technical documentation, ensuring all stakeholders have clear visibility and access. Oversees the system interface between key department programs and software. Collects and analyzes feedback from users to enhance staff and student experiences, leading to improved satisfaction scores. Updates and documents technical procedures and processes. Writes, reviews, and executes unit tests to ensure high-quality code delivery. Engages in performance tuning and optimization of systems for enhanced reliability and efficiency. Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice Qualifications Knowledge, Skills, and Abilities Solid understanding of when to apply configuration and when to apply custom code. Write clean, scalable, and efficient code following best practices and coding standards. Up to date knowledge of latest releases in customer relationship management (CRM) system, such as Salesforce, Excel, ServiceNow and/or other database management programs and processes. A deep knowledge and understanding of system administration and architecture. Ability to vet, select, and implement new CRM systems or other data related technology solutions. A knowledge and understanding of workflow automation platforms. Technologically competent with data analysis, database navigation, data interpretation and MS Office suite programs. Proficiency in coding languages and software development practices. Strong understanding of unit testing and performance tuning techniques. Strong analytical skills Excellent leadership and project management skills. Self-starter with a strong ability to use initiative and work autonomously under tight deadlines. Works well in a team environment. Excellent verbal and writing communication. Skilled in analyzing and interpreting data trends, with the ability to translate complex technical concepts for non-technical stakeholders. Strong customer focus. Strong verbal and written communications abilities. Strong technical and problem-solving skills. Education Bachelor's degree in Computer Science, Data Analytics, Engineering or a related field. Experience 5 or more years of related experience. Strong working knowledge of information services, database administration, and software development in higher education advancement (fundraising), alumni relations, or other constituent engagement. Preferred Qualifications: Master's degree in operations research, data analytics, business administration, business technology, or a related field Data Analytics Certification or applicable certification Salesforce or other Customer Relations Management (CRM) Certification Salesforce or other Customer Relations Management (CRM) Advanced Administrator Certification ITIL certifications (v4 or later) Experience designing and developing visualizations in Tableau or similar platform Experience constructing and running basic SQL queries Experience developing and analyzing Power BI reports Experience in lieu of education An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.