New

Customer Service Representative

TEKsystems
$19.00 - $20.00 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan
United States, Michigan, Petoskey
Mar 04, 2025
Description - Mon-Fri 8am-4pm w/ 1 hour lunch - Training: Hands on training with management, should be about a month until they are completely on their own. Will need to learn medical equipment, as well as their computer system. Job Description: - Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients - Answering inbound calls and making outbound calls, email - May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor - Answer all calls and emails in a timely manner, in adherence to their goals - Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary ON-CALL ONCE THEY GO DIRECT Not as frequent- generally every 8-12 weeks - get to sign up for shifts they want, some sign up for a lot, so some people might be doing this very rarely. The schedule is done quarterly - comes out in 3 month increments, can give up their shifts or pick some up. Holidays are $100 stipend, anytime worked is OT. They will be able to work remote during their on-call days. They will be working "on call" 1-3 times per month. Some people genuinely enjoy it, so that allows other people to not have to do it as much. They will log their hours for however long they are on the phone with each customer, sometimes there will be days they do not receive a single call. For the time they log, they will receive their hourly wage. Even if they do not take ANY calls, they will still receive their stipend (see below). They don't necessarily need to be at home for these days, but they MUST be somewhere with their computer/wi-fi and it must be a private area due to the confidential information they will be discussing over the phone. Skills Customer service, Support, Customer support, Troubleshooting, Technical support, medical technology, technical knowledge, medical assisting, clinical care, insurance, insurance policy, hippa laws, hippa, medical insurance billing, medical insurance, medical terminology, Help desk support, Help desk, Call center, Windows, Customer service oriented, Desktop Top Skills Details Customer service,Support,Customer support,Troubleshooting,Technical support,medical technology,technical knowledge,medical assisting,clinical care,insurance,insurance policy,hippa laws,hippa,medical insurance billing,medical insurance,medical terminology Additional Skills & Qualifications Additional Qualifications: Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team High School Diploma or equivalent One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management Experience Level Entry Level Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Petoskey,MI. Application Deadline This position is anticipated to close on Mar 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.