Recovery Support Supervisor

Salary

$55,000.00 - $65,000.00/annual

*Based on experience, and education

Schedule

Monday-Friday 9a-5p EST

Sat/Sun off
Evenings as needed

Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. We empower our members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication to manage withdrawal using buprenorphine and naltrexone.

What differentiates Groups is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. We approach fighting addiction as a team sport and provide each member with a care team that works together to ensure our members receive comprehensive, coordinated care. Our outpatient model is designed to fit into our member's schedules so they can keep working and living a normal life. As a result, our outcomes reflect the success of our model and the commitment of our members with 74% remaining in treatment after 6 months, 90% attending group therapy each week and 89% abstaining from illicit substances each week.

Groups has grown to become the national leader in value-based care for opioid use disorder that is proven to help our members beat addiction and get their lives back.

At Groups, the Recovery Support Supervisor will support the Recovery Support Specialists who provide assistance accessing Social Determinants of Health resources and services in the communities. The Recovery Support Supervisor will manage a team of 6-10 Recovery Support Specialists across multiple locations. This individual will be accountable for the quality and key performance indicators related to the Recovery Support team in partnership with state and regional leaders. This role reports to the Care Coordination Manager.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Coach Recovery Support team on managing complex cases, improving their communication and team-based care skillsProvide direct day to day management oversight and support of the recovery support team.
• Ensure adherence to Recovery Support workflows, policies, and procedures.
• Deliver training as needed.
• Lead the hiring process and onboard new Recovery Support Specialists
• Collaborate with a multidisciplinary leadership team to ensure the delivery of high quality, member-centered care.
• Maintain general knowledge of available insurance, healthcare, and social service resources in the states worked in.
• Support the Recovery Support team with actionable data to guide their work.
• Initiate quality and process improvement initiatives to ensure high quality care is being delivered by the Recovery Support team
• Work with the state and regional leadership on implementing pilots to address gaps in Social Care
• Report on organizational achievements, potential challenges, opportunities for growth, and objectives to state and regional leadership on a weekly basis
• Maintain timely and accurate documentation in electronic health record.
• Participate in ongoing continuing education as required to maintain certification or licensure as applicable.

Other Duties & Responsibilities

• Engage in community outreach activities and education, as necessary.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Fluency with office technology, including G-Suite, email, electronic medical records, Tableau, and software and mobile apps (e.g., Google Apps)
• Share the Groups values of member-centered care and harm-reduction practices.
• Knowledge of, and ability to use motivational interviewing practices.
• Knowledge and understanding of substance use treatment programs, assessments, evaluations, observations and treatment plans.
• Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations.
• Ability to maintain positive interactions with members and where appropriate
• Ability to maintain confidentiality.
• Ability to interpret KPIs and data into actionable items
• Ability communicate data, trends, and KPIs to state and regional leadership on a monthly basis
• Excellent written and verbal communication skills and ability to communicate complex information.
• Ability to use discretion and work independently under general supervision.
• Ability to work with a diverse population of members and staff.
• Ability to understand and adhere to the Professional Code of Conduct.
• Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.

Qualifications and Requirements

• An associates degree in social services field required (or equivalent combination of education and experience), Bachelors degree preferred.
• Three years of experience with case management, care navigation, peer support or similar positions required. Experience with community based support preferred.
• 1 year of experience supervising employees is preferred.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
• For remote roles, access to reliable internet and telephone services, specifically download speeds over 40 Mbps and upload speeds over 10 Mbps as well as a strong WiFi signal from your remote work location.
• You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.

Physical Requirements & Working Conditions

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position which are reviewed on each individual case.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Equal Employment Opportunity Statement

Groups is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.