Customer Success Manager

The Role

GovTribe, a platform of GovExec, is seeking a Customer Success Manager to join our growing team. The customer success manager at GovTribe serves as the primary point of contact for our clients, ensuring they maximize the value of their subscription.

Responsibilities

• Responsible for building and maintaining strong relationships with our customers
• Coordinate onboarding calls, and training sessions to educate our customers about the platform and set them up for success
• Provide support via live chat, email, and scheduled Zoom calls
• Assist with maintaining platform user guide
• Acting as the voice of our customers within GovTribe

Qualifications

• 1-3 years of experience working in a customer-facing role for a SAAS company
• 1-3 years providing customer support/service
• Ability to work EST or Central Time Zone
• Experience using a ticketing system such as Hubspot, Zendesk, etc
• Excellent organization, time management, and multitasking skills
• Bachelor's Degree preferred

About GovExec

GovExec's data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies. Our strategic sales enablement and intent-based marketing solutions accelerate revenue growth to fuel market success. The platform is powered by the largest and most sophisticated database in the public sector, GovExec's platform reaches 3.3 million government influencers each month and provides its marketing clients with a significant competitive advantage in driving higher conversion and growth.

Working at GovExec

At GovExec, we believe that a new era of work -- particularly when, where, and how it gets done -- has arrived. We are building a hybrid workplace that allows for greater freedom and flexibility while also fostering a collaborative culture, no matter where you are working. GovExec offers permanent remote work in 20+ states across the US, as well as the option to work out of one of our offices based in Washington DC, New York or Connecticut. GovExec also offers a range of great benefits including:

• Medical, dental, and vision insurance plans
• 401(k) retirement plan with company match
• Open time off policy
• Twelve weeks paid parental leave
• Supportive, collaborative teams
• Unique opportunity to help government officials from a private sector company
• Expansive learning and development opportunities

Commitment to Shared Values

GovExec recruits talent for four salient attributes or qualities:

• Soul of Entrepreneurship
• Culture of Inclusion
• Force of Ideas
• Spirit of Generosity

The compensation range for this role is $70,000 to $80,000 per year.

Government Executive Media Group, Inc. and its affiliates ("GovExec") are Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.