Roofing Account Manager

The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

Job Summary: The Roofing Account Manager & Business Development role is responsible for growing new business while maintaining and fostering relationships with key clients and project stakeholders. Develop new service clients for regional accounts and continued development of reoccurring service revenue sources. Serves as a roofing resource and trusted advisor to clients, offering solutions-based recommendations on company owned and leased properties, understanding overall project needs and developing a competitive estimate to complete the scope of work. Ensuring a high level of customer satisfaction and retention. Continually strives to build a stronger customer base; leverage existing relationships and collaborate with sister companies to align with the strategic goals. Facilitate internal coordination with new customer business prospects. Provide support for department and company initiative. Manage service project activities throughout the lifecycle including oversight of quality control, safety and productivity. Responsible for preparing service proposals and budgets as required.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roofing Account Manager role:

• Put the health and well-being of our people and customers first and collaborate and win with a company-first mindset.
• Develop and maintain strong relationships with assigned client accounts.
• Prepare proposals and inspection reports, along with long-term budgets for clients.
• Responsible for reviewing and understanding all contracts and language, including preventative maintenance.
• Professional liaison between clients and internal teams, ensuring seamless communication, collaboration
• Safely manages assigned service work and operations in accordance with company policies and procedures
• Reviews and determines project goals and timelines for each awarded project, defining objectives, risks, assumptions, staffing levels and deliverables.
• Understand client needs and objectives; strategize and propose solutions that align with their goals.
• Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for additional support or services.
• Proactively address client concerns or issues, providing timely resolutions and maintaining a positive customer experience.
• Collaborate with or involve other APi companies to support and deliver by exceeding the client's expectation.
• Prepare and present regular reports on account status, highlighting key metrics and performance indicators.
• Identify opportunities for account growth, upselling, or cross-selling products/services to maximize client value and company revenue.
• Travel locally and regionally to job sites and client locations based on business objectives

Operations/ Business Development Role:

• Support business development objective related to processes, innovation, projects, and customers
• Research and qualify business development opportunities in area of focus; seek out new customers in area of focus and vet projects for further consideration
• Grow the roofing services, re-roof projects, coating customer base and revenue stream for current area of focus as directed by management
• Execute on strategic plans to support the planned Roofing and Architectural growth, in conjunction with Department Manager.
• Support strategic planning items and business planning initiatives for the regional area as directed by Department manager
• Travel locally and regionally to job sites and client locations based on business objectives
• Other duties as assigned

Experience/Education Requirements:

• Proven experience in a customer-facing role, preferably in Business Development, Customer Service Representative, or similar position.
• Three years of Commercial/Industrial Roofing experience
• Advanced knowledge of commercial and industrial construction equipment and techniques, component materials and required standards applicable to discipline
• Proficiency in CRM software and other relevant tools used for managing client accounts.
• Proficiency with computer applications including MSOffice; Word, Excel, PowerPoint, and SmartSheets
• Ability to assume responsibility to communicate effectively across the company
• Valid state drivers' license with ability to schedule local and regional travel to job sites, client locations and Jamar office locations.

Why join our team:

• Innovative Projects: Work on exciting projects with a professional team, where safety is our #1 priority.
• Collaborative Environment - Join a team who support and challenge each other to achieve excellence.
• Onboarding - Coordinated support to ensure integration into the company, the culture, complete understanding of role, team members, and equipped with the necessary tools and knowledge to succeed.
• Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development.
• Impact: Be a part of a company that makes a difference, both the in market and in the community
• APi Group, our parent company, is a certified Great Place To Work three years running: 2022 -2025

We offer compensation commensurate with experience and excellent benefits including:

• Choice of medical plans from BCBS, Vision, Basic or Comprehensive Dental coverage options
• Short and Long-Term Disability (Company paid)
• Paid Time Off/Holidays
• Wellness Programs
• Paid leave options: Pregnancy, Parental & Adoption
• 401K with company match
• Employee Stock Purchase Plan
• Profit Sharing
• Solid onboarding and orientation plan
• Access to personal and professional development training opportunities
• Company sponsored leadership development programs offered annually

This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

If you are ready to contribute to a team that values and empowers its members, we'd love to see how you can make a difference here.

Apply now to become a part of a family that provides team member support and development, and an exceptional company culture.