Inside Sales Representative

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies is seeking a talented and motivated Inside Sales Representative to join our security business unit. This individual will be responsible for deepening the relationships RFI has with existing clients and providing strategic support throughout the pre-sales and post installation sales process. These duties include gathering sales data, creating and managing sales campaigns, and establishing efficient sales procedures. Performs necessary tasks that aid in achieving established sales goals which may include cross-selling different products and services, answering incoming sales requests, and working with manufacture reps to keep the sales team up to date on new system benefits.

Primary Responsibilities:

Inside Sales & Customer Success:

• Generate cross-selling opportunities including a focus on evergreen contracts, subscription service contracts, and service contracts.
• Proactively deepen RFI's existing customer relationships through solution sales mitigating attrition.
• Support and manage new sales campaigns that align with sales goals and initiatives.
• Assist marketing team with product launches and campaigns.
• Work directly with sales and channel sales to facilitate complex order, customer relationships, and supporting the sales processes.
• Communicate timely and effectively to resolve RFI, Client, or other inquiries and/or requests. Be a customer-facing representative at RFI and conduct oneself in a professional manner.
• Actively listen to customer concerns and resolve customer challenges.
• Other sales related activities, conferences, events, and objectives as deemed necessary.

Sales Operations Support:

• Support the internal sales team throughout the customer journey from pre-sales to post-installation, defined by the business profile, certificate of insurance and contract execution to ensure, broker and sustain client satisfaction.
• Utilize Salesforce to manage day-to-day sales activities including updates to customer profiles, maintain pipelines, creating tasks, and assigning incoming sales leads.
• Collaborate cross-departmentally to prioritize sales needs, create action plans, and align goals to RFI business initiatives.
• Actively support preparation and processing of sales reports for forecasting and internal use.
• Develop sales KPIs to increase visibility of business initiative/sales campaign success rate.
• Work in compliance with RFI's policies and procedures, including with safety of self and other in mind at all times.
• Interactive positively and be proactive with internal and external customers.

Basic Qualifications:

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  High school education, or equivalent

  
  
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  3+ years of experience in Sales

  
  
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  Proficient in the following computer programs (Excel, Word, Outlook, and CRM)

  
  

Preferred Qualifications:

• Security and/or Life Safety sales experience

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.