Title: Summer Intern - Member Experience
Location: Long Beach, California
Work Mode: Mostly Remote
About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members across California, Arizona, Nevada, and Texas. For more than 40 years, SCAN has been a mission-driven organization committed to keeping seniors healthy and independent. SCAN is known throughout the healthcare industry as a leader in senior healthcare innovation. Employees at SCAN are talented professionals who support older adults on their aging journey while also driving strategic advancements in healthcare. To learn more, visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
About Our Internship Program
This dynamic, 4-month paid internship is designed for undergraduate students interested in identifying key challenges impacting members, employees or operational processes within the healthcare industry.
This project will require the Intern to demonstrate some or all the following valuable skillsets in a professional setting:
1. Problem Framing & Definition:
* Collaborate with internal stakeholders to identify key challenges impacting members, employees, or operational processes.
* Use structured frameworks to define problems clearly, ensuring a shared understanding across teams.
2. Data Collection & Analysis:
* Gather qualitative and quantitative data from various sources to support project objectives.
* Apply analytical techniques to identify patterns, trends, and root causes of key issues.
3. Solution Identification & Development:
* Research and brainstorm potential solutions to address identified challenges.
* Leverage best practices from healthcare and other industries to build innovative, effective solutions.
4. Process Improvement:
* Map existing processes to identify inefficiencies or potential areas for enhancement.
* Develop recommendations to optimize workflows and improve overall operational effectiveness.
5. Member-Centered Insights:
* Analyze member feedback to understand recurring concerns or pain points.
* Identify potential talking points and interventions to proactively address top member issues.
6. Employee Experience Enhancement:
* Partner with internal teams to understand common employee challenges.
* Identify actionable solutions to improve engagement and operational performance.
7. Cross-Cultural Fluency Development:
* Research best practices to enhance cross-cultural competence within the organization.
* Recommend strategies to improve communication and understanding across diverse teams and member populations.
8. Communication & Presentation:
* Synthesize findings into clear, concise presentations for internal stakeholders.
* Develop and present recommendations to senior leaders and team members.
9. Project Implementation Support:
* Assist with pilot programs and initiatives to test proposed solutions.
* Monitor results and provide feedback for adjustments and scaling.
10. Continuous Learning & Improvement:
* Participate in team meetings, training sessions, and learning opportunities to deepen understanding of healthcare operations.
* Reflect on project learnings and document best practices for future initiatives.
We're looking for candidates who have:
* Currently pursuing or recently completing a degree in relevant fields such as Healthcare Administration, Business, Public Health, Data Analytics, etc.
* Ability to collect and analyze data to identify trends, patterns, and solutions.
* Strong critical thinking skills to address challenges in a structured manner.
* Ability to synthesize complex information into clear and concise reports or presentations.
* Ability to build relationships and collaborate effectively in a professional environment.
* Interested in improving health outcomes, engagement, and operational efficiencies.
Program Details:
* Program Duration: May to September (exact dates may vary).
* Location: Remote/hybrid, with potential opportunities to visit SCAN's headquarters in Long Beach.
* Compensation: Paid internship.
* Application Process: Submit your resume and a brief statement of interest outlining your passion for Member Engagement in healthcare and what you hope to gain from this experience.
* This internship is designed to be a transformative learning experience, equipping interns with the tools and knowledge they need to succeed in the healthcare industry or related fields.
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1
SCAN Group
Mar 06, 2025