New

Service Design & Delivery Engineer

TEKsystems
$73.68 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Mar 06, 2025
Service Design & Delivery Engineer Bank of America 18 Month Contract Chicago, IL, Richmond, VA, Kennesaw, GA 3 Days on Site - 2 Days remote * * Job Description Service Design & Delivery Engineer (Social Media Role) will be managing the onboarding of all of the bank's social media (ex. Information on LinkedIn/Instagram etc.). Will be retention focused. Handles all of the promotion in the Bank's retention system, material projects, tailgating. Engineer will track what internal needs to build to collect info. Posting info/collecting info and store in system of record to help team to keep track of info. Engineer will drive dependencies/regulated messaging. The engineer should be technical. Key Skills Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio. 10 years' experience working on technology initiatives. Demonstrated experience delivering technology solutions. Analytical and organizational skills, including. attention to detail, and ability to determine effective course of action as required. Ability to review, understand, and interpret. technology updates for applicability in the environment we support. Ability to interact effectively with customers and leadership as needed. Ability to handle multiple tasks simultaneously. Intermediate proficiency in Microsoft Office. Suite and advanced proficiency with Microsoft Visio. 10 years' experience working on technology initiatives. Bachelor's degree preferred. Key Responsibilities: Facilitate solution-driven discussions, lead the design of complex architectural components, and find creative solutions using knowledge of the domain and operational constraints. Accountable for solution delivery as relevant to their teams. Manages a program overall execution health inclusive of program financials, risks, dependencies, and impediments. Connects the dots with other in-flight efforts. Responsible for designing solutions that are compliant all relevant risk, financial, and compliance polices, and standards. Engage and influence bank and vendor teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objectives Track risk assessment and mitigation plans to ensure service has proper controls in place before launch. Ensure completion of user experience testing, participate, and document as needed. Design user migration, communication, and training plans for service introduction and create collateral for users. Create methodology to drive adoption and ongoing use of a new service offering. Manage demos and pilots, collect feedback, and modify adoption or migration plan as needed. Lead operating and support model design and create collateral for service desk and support teams. Design service management improvement plans and execute tasks to improve services and reduce issues. Pay and Benefits The pay range for this position is $73.68 - $73.68/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chicago,IL. Application Deadline This position is anticipated to close on Mar 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.