New

Desktop Support Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan

Mar 06, 2025
Top Skills' Details A couple of items to discuss: 4 days onsite There could also be times that split between locations. The majority of the time they will be at Headquarters but the other locations are not far. 1.) 5+ years of experience Troubleshooting both Hardware and Software. They will be supporting Laptops, Smart phones, tablets, macbooks, Office 365, Proprietary applications -The highest volume issue they see is within Office 365, specifically Outlook. Rules, Permissions, Calendar access or delegation etc. 2.) 3+ Windows OS and MAC experience. Understanding how to troubleshoot, image and support Windows/Mac endpoint environments 3.) 3+ Customer service experience - Experience working with end users face to face. This is critical because they will be support all different types of employees Secondary Skills - Nice to Haves * Windows 10 * Office 365 * desktop support * customer services Job Description The Work Bench supports all internal users. It allows employees to get technical issues resolved and there are multiple ways employees can meet with a Work Bench technician: They can make a appointment or just walk up. They will receive anywhere from 10 to 20 tickets a day. They will will receive issues from: imaging computers (using SCCM), OS issues (both Windows and Mac), network connectivity issues (Wifi, VPN, printer), basic navigation, password resets, etc. Additional Skills & Qualifications It will be a plus if someone has experience working within this time of support model. They will need experience working face to face with end users. They leverage ServiceNow has a ticketing system. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vinings,GA. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.