New

NOC Technician

TEKsystems
$30.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Mar 06, 2025
Description Location: Melville NY Rochester NY or Doral FL Hours that will be worked: 8AM - 5PM Tuesday thru Saturday or 2PM - 11PM Tuesday thru Saturday. Please review with your candidate and list the shift preference on the top of the resume. This will be hybrid with 3 days in the office and 2 days are WFH. This schedule will be decided at the beginning and remain the same. No Expenses Note: This is not an IT or helpdesk role. Role The NOC Technician will be responsible for monitoring network events initiate incident perform high level triage and manage escalations and notifications in a 24 by 7 environment. The position will require direct communication with customers as necessary and work closely with Tier2 organization. The NOC technician is expected to be able to diagnose hardware software and system issues. Responsibilities - Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls - Answer customer calls create tickets and perform initial triage for issue resolution - Monitor network alarms create tickets and perform initial triage for issue resolution - Identify customer impact and urgency - Resolve the issue if possible by utilizing documented processes and run books - Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines - Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression - Perform direct communications to customers for updates as necessary - Send all incident updates and notifications to defined recipients internal engineers management or external customer as necessary in accordance to defined notification procedure - Once incident is deemed resolved verify and close tickets - Ensure ticket handover during shift changes in accordance to operations guidelines Education/Certifications - High School Diploma or equivalent experience Experience/Minimum Requirements - Strong work ethic and multi-tasking ability - Able to work unsupervised but also utilize direction supervision and training effectively - Excellent analytical problem solving and decision-making abilities - Strong written and verbal communication skills - 1-2 years work experience in telecommunications or similar fields - Understanding of standard concepts practices and procedures within the telecommunications field. - Experience and understanding of some or all of the following areas: SONET IP subnetting and layer 2/3 routing DWDM dark fiber services - Experience with some or all of the following equipment platforms: Ciena Optical platforms Cisco Optical platforms Infinera Juniper MX and EX series MRV switches Cisco routers and switches - Understanding of NMS and EMS systems to navigate and troubleshoot efficiently - Experience with Layer2/3 BGP IPv6 and/or JUNOS a plus Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.