Helpdesk

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Bolingbrook
Mar 06, 2025
Description Looking for a helpdesk technician who has 1-2 years of service desk/helpdesk experience. They must be able to support workstation issues, MS office products, password resets, and basic break/fix support. A lot of the tickets will get forwarded to another team but they must be proficient enough to know how to restart software programs and have a basic-medium level of pc/laptop hardware. Any ticketing software experience is very nice to have; they use ServiceNow which is currently getting implemented across the org. There is a two week training program where they will sit and mirror an experienced service desk specialist to learn and listen on calls. Skills help desk support, remote support, POS, Windows 10, Ticketing Systems, helpdesk, Ms Office Suite, Hardware, service desk, customer support, ServiceNow Top Skills Details help desk support, remote support, POS, Windows 10,Ticketing Systems Additional Skills & Qualifications They must present well over the phone, be courteous, have strong customer service skills, and be able to work with frustrated customers. This candidate needs to be flexible on the shift/ days they are working. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.