Systems Engineer I - Managed IT Services

We are seeking an enthusiastic and tech-savvy IT professional to join our team as a System Engineer I supporting small to mid-sized businesses throughout the Greater Houston metropolitan area. The ideal candidate will possess an upbeat personality capable of thriving in a fast-paced, dynamic environment while demonstrating a passion for providing outstanding client experiences.

As a System Engineer I, you will work as an individual contributor collaborating with multiple internal teams to provide expertise, recommendations, and execution for systems implementation, administration, and support to deliver outstanding customer service. You will serve as a primary technical resource for approximately 30 dedicated clients while providing backup support for an additional 30-60 clients. This role requires expertise in systems implementation, administration, and support across multiple technological areas, with the ability to interact directly with client decision-makers.

• Provide comprehensive on-site and remote technical support to clients across the Greater Houston area.
• Serve as an escalation resource for more complex technical issues.
• Implement, maintain, and troubleshoot Windows desktop and server environments.
• Configure, optimize, and secure network infrastructure to ensure optimal performance.
• Deploy and manage cloud solutions, particularly in Microsoft Azure.
• Administer VMware virtualization platforms.
• Install, configure, and maintain Fortinet security equipment including switches and firewalls.
• Develop and implement security best practices across client environments.
• Create and maintain detailed documentation for all client networks ("Guidebooks").
• Perform regular preventative maintenance and system updates to minimize downtime.
• Respond to and resolve client technical emergencies within established SLAs.
• Build and maintain professional relationships with client contacts.
• Mentor junior team members by providing assistance with complex technologies.
• Complete projects and tasks assigned by management.
• Actively participate in learning opportunities and maintain a commitment to professional development.

Candidates should demonstrate working knowledge in one or more of these technology pillars:

• Cloud technology (Azure, AWS)
• Networking
• Messaging and Unified Communications
• Servers
• Cybersecurity
• Endpoint Manager deployment and maintenance

Technical Requirements

• Demonstrated proficiency with Windows 10/11 desktop operating systems
• Direct experience with Windows Server platforms, including Active Directory, DNS, DHCP, and Group Policy
• Strong knowledge of Windows Active Directory/Azure (User Management/Administration)
• Experience with Microsoft 365 and Exchange Online
• Practical knowledge of TCP/IP networking, VLANs, routing, and switching
• Experience implementing and managing cloud services (particularly Microsoft Azure)
• Proficiency with VMware virtualization technologies
• Experience configuring Fortinet devices, including firewall policies and security profiles
• Working knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP

Qualifications

• 3-5 years of relevant technical and customer service experience.
• High school diploma or equivalent (bachelor's degree preferred).
• Strong problem-solving skills with the ability to work independently with limited supervision.
• Excellent communication skills with the ability to clearly explain technical concepts.
• Creative thinking and an innovative approach to technical challenges.
• Ability to coordinate and work effectively with business stakeholders and technical resources.
• Capable of working under pressure in time-critical situations.
• Valid driver's license and reliable personal transportation required.

Required Certifications

One or more of the following certifications (or approved equivalent):

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
• VMware VCTA or VMware Certified Professional (VCP)
• Fortinet NSE4 or higher
• Cisco CCST or Cisco CCNA
• CompTIA Security+
• Citrix Certified Associate - Virtualization (CCA-V)
• Certified Ethical Hacker (CEH)

Note: Certification list and requirements are subject to change based on technology trends and business needs. We provide training and reimbursement for certification achievement, with an expectation of achieving 1-2 technical certifications per year.

Travel and Physical Requirements

• The ability to lift and transport equipment weighing up to 50 pounds.
• Extensive travel throughout the Greater Houston metropolitan area.
• Capable of working in various environmental conditions, including server rooms, warehouses, and office environments.

Schedule and Work Environment

• Full-time position (40 hours per week), primarily Monday through Friday
• Participation in rotating on-call schedule for after-hours emergency support
• Company-provided tools and resources for field support

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.