Director, CalPERS Account- Non-Sales (PPO)

Your Role

The CalPERS PPO Account Management team provides strategic oversight, consultative support, and superior service to CalPERS and the employer groups (State of California, Public Agencies, and School Districts) participating in their health benefits program. The Director, CalPERS Account - Non-Sales (PPO) will report to the VP GM of Select Markets. In this role you will provide effective leadership and direction to the CalPERS Account Management team and will be accountable for both short-term and long-term CalPERS programs and service objectives. As the Director, CalPERS Account - Non-Sales (PPO) you are responsible for providing end-to-end oversight of the account and team. You will be a strategic advisor and provide consultative client management through developing internal and external relationships and understanding of the client business to identify service needs, plan service delivery and drive use of proactive service and support. You will collaborate with the CalPERS Account Management team, cross-functional internal business partners, and CalPERS staff to ensure quality service and operational performance within the parameters of program and delivery standards.

Your Knowledge and Experience

• Typically, requires a college degree or equivalent experience and minimum 10 years prior relevant experience, including 6 years of management experience
• Requires Health Plan operational knowledge and experience; and experience managing relationships with external entities
• Requires excellent verbal and written communication, including an ability to communicate and present effectively to a variety of audiences
• Active Life Agent License with California Department of Insurance: or the ability to obtain within the first 90 days preferred
• Experience with large, multi-site and government accounts (e.g. CalPERS, Federal Employee Program, etc.) with different types of funding arrangements, including but not limited to HMO, PPO, ASO, contract and underwriting/rating knowledge desired
• Strong familiarity with the competitive market, healthcare economics, medical practices, and provider/alternative delivery systems desired
• Strategic thinker who has an eye for detail, is organized, and can manage multiple deliverables simultaneously desired