National Team Lead (Remote)

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Summary:

Train and coach recruitment and supervisory staff. Perform new hire coaching of nesting teams for successful release to the calling floor through one-on-one skill development. Perform additional training workshops and one-on-one coaching as needed. Function as a back-up supervisor as required at the direction of the Performance Manager.

Key Responsibilities:

• Provide one-on-one skill development coaching and support to assigned staff members as directed by supervisor.

• Help develop workshop and training materials and deliver team training and coaching as assigned.

• Perform new hire coaching for successful release to the calling floor.

• Provide assessment of staff skills to determine additional coaching needs.

• Function as back-up supervisor as needed.

Standard Schedule: Monday through Friday 9:00 am to 5:30 pm OR 2:30 pm to 11:00 pm Eastern time. If you select the 9:00 am to 5:30 pm shift, you will still work the 2:30 PM to 11:00 pm shift 1 week per month. One weekend rotation per month will also be required.

The salary range for this position is $ 21.41 - $26.16 per hour.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Qualifications:

• Education: High School or equivalent required.

• Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.

• Skills & Abilities: Ability to work on a team. Effective verbal and written communication skills are required. Strong organizational and problem-solving skills and the ability to work independently and under pressure is required. Excellent customer service skills and the ability to work with potentially difficult staff and customers, and work in a fast-paced call center environment is required.

• Excellent computer skills required.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on type of job and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights