Administrative Specialist/Customer Service

22nd Century Technologies, Inc.
Payrate: $20.00/hour on w2
United States, Virginia, Richmond
Mar 07, 2025
Title: Administrative Specialist/Customer Service Location: Richmond, VA 23220 Duration: (6+ months) Payrate: $20.00/hour on w2 without benefits Shift Timings: First Shift Job Description: This is a technical position in a high-volume production unit responding to and assisting law enforcement, other state agencies, and customer service centers to provide superior customer service. The incumbent will be expected to work efficiently and accurately to meet project goals, deadlines, and milestones. Incumbent must be able to work as part of a team with supervision provided on an as-need basis. Update data to customer's records in TREDS. Serve as subject matter expert on motor vehicle crash information. Provide quality analysis of data and post data to customer's driving records in TREDS database systems in accordance with motor vehicle laws. Ensure crash data is accurately maintained in DMV's automated systems. Evaluate and analyze incoming crash reports for accuracy and determine coding for relevant information. Process an average of 19-24 crash reports per hours to TREDS. Ability to effectively use PCs and Microsoft Office Suite. Excellent problem solving, keyboarding, and interpersonal skills. Good communication skills, accuracy, and attention to detail is required. Ability to maintain customer confidentiality. Ability to read, explain, and apply complex laws, regulations, and standards. Treat people with respect under all circumstances; to manage difficult customer situations; to respond promptly to the needs of the customer. Must be punctual, dependable, motivated, and responsible. Provide feedback to supervisor or manager on an informative basis. Use correct vocabulary and grammar, avoid slang and offensive language. Report to work on time, leave and return from breaks and lunch on time. Displays a positive attitude about the work to be done, co-workers, customers, management, and employees per policies.