Business/Systems Analyst and E-forms & Workflow Developer

Business/Systems Analyst and E-forms & Workflow Developer

Salary Range $73,000 - $73,950

While this position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.
Please note, we are not offering H-1B or Green Card sponsorship for this position.

Position summary
This position serves as a technical analyst and developer for all Academic Support Resources (ASR) Jadu electronic form and workflow deployments and integrations. The role supports ASR's goal of delivering streamlined, efficient processes for students, staff, and faculty by developing and enhancing eForms and workflows that improve user experience and reduce processing time.

The E-Forms & Workflow Developer collaborates closely with business process owners and other stakeholders to understand requirements, implement solutions, and provide technical support. Additionally, the developer will lead and assist in analysis and requirements gathering for workflow process improvement projects, ensuring alignment with business needs and best practices.

Jadu is an enterprise-wide application that allows UMN units to create and manage online forms and workflows. No coding is required, but a technical knowledge is helpful to learn and navigate the nuances of the platform. Jadu integrates with other systems, such as PeopleSoft and Perceptive Content.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service. Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.

This position will be a Temporary 3-year appointment, ending in 2028.

Essential job functions
Technical analysis/development (60%)

• Analyze current business processes for improvement opportunities and redesign in the Jadu platform
• Work with the business process owner and stakeholders to translate functional business requirements to technical requirements that will be delivered through the solution
• Present design concepts and negotiate with process owners to arrive at a solution that supports the business, technical design and a strong user experience
• Create and execute development plans for new processes and enhancements to existing processes
• Develop solutions within the platform
• Develop and conduct thorough test plans
• Assist with planning and prioritization of work on a quarterly basis and adapt plans on ongoing basis

Business/operations support (30%)

• Support process owners and teams with technical and process issues related to Jadu forms/workflows and related integrations
• Manage incident tickets and support requests for issues and bugs
• Develop maintenance and support plans and schedules for regular updates based on business needs
• Conduct regular maintenance, upgrade, and bug fix development within the ASR e-forms and workflow portfolio

Professional Development & Growth (10%)

• Train and develop staff across ASR on Jadu system usage and backend data support, and related Perceptive Content integrated processes.
• Gain and maintain knowledge of tools, including Jadu, Perceptive Content, Salesforce, Google Scripts/Apps, and technical methodologies, business analysis, and project management.
• Pursue professional growth through training, workshops, and reading
  

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Required Qualifications

• BA/BS degree plus 2 years of full-time work experience, or a Master's degree.
• Understanding of project management methodologies and requirements definition techniques
• Ability to work under general/indirect supervision, to make decisions on work, and to allocate personal resources
• Ability to communicate technology concepts effectively to both technical and non-technical individuals, using clear and concise language that is appropriate for the audience.

Preferred Qualifications

• Previous experience developing wireframes, sitemaps, customer journeys, prototypes, and other UX artifacts.
• Knowledge of user experience (UX) research, UX design, and UX evaluation principles, methods, and heuristics.
• Familiarity with form-building tools (MS tools, Google Tools, Wafoo)
• Effective customer service and public contact skills.
• Excellent organizational and time management skills.
• Strong conceptual, analytical, and problem-solving skills.

The mission of Academic Support Resources (ASR) is to positively impact students' lives, with a commitment to diversity, equity, and inclusion. ASR values differences and individuality, strengthening its ability to serve the University community. ASR's key units include the Office of Student Finance, Office of Classroom Management,
Office of the Registrar, One Stop Student Services, ASR-Information Technology (ASR-IT), and Strategic Initiatives and Operations.

ASR-IT, a unit of 28+ FTE, is the primary IT unit in the Office of Undergraduate Education. This unit supports the University's strategic mission and vision by providing enterprise systems support to the University community. Key business functions include stewardship of critical student finance, financial aid, admissions, student records data, systems, integrated solutions, and processes.

Pay Range: $73,000 - $73,950 annually depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).