Welcome Desk Lead-The Salvation Army Kroc Center

Job Objective:

As the Welcome Desk Lead you will provide support to the Membership Manager for oversight of daily operations of the Welcome Desk and the Welcome Desk Associates. Responsibilities include assisting in welcome desk operations, kiosk and POS operations, customer relations, oversight and management of cash handling, implementation of all Kroc sales, scheduling and supervision of the Welcome Desk. This position is a key member of the Strategic Planning & Development team and serves under the direction of the Membership Manager. All this while ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Assist in management of daily operations of the Welcome Desk; assumes lead supervisory role in absence of Membership Manager.

• Assist in management of all Welcome Desk Associates. Recommend various personnel actions to the Membership Manager, including discipline, staffing, employee feedback, training needs, etc.

• Assist in development and implementation of all welcome desk processes and procedures.

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.

• Responsible for POS transactions and cash handling procedures at the Welcome Desk.

• Responsible for all back-end data entry into CCMS software.

• Other tasks as assigned by leadership

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma or equivalent

Background Checks: Position requires a background check to be completed and all background check results will be reviewed.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training and CPR Training within the first 30 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.

• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.

• Must comply with all applicable business, employment and copyright laws.

• Must uphold and enhance public appreciation and trust for the fitness industry.

• Maintain the confidentiality of all client information.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity

• Lifting, pulling, and pushing of materials up to 25 pounds

• May require bending, squatting, walking.

• May require standing for extended periods.

Working Conditions: Work is performed in an office environment; will require some weekend and evening work