Patient Care Cashier - Boulder, CO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is in partnership with Boulder Community Health at 4747 Arapahoe Avenue, Boulder, CO.

The Patient Care Cashier is responsible for initiating a positive patient experience through the smooth operation and flow of patients within the registration area. This includes, but is not limited to the information outlined below:

Primary Responsibilities:

Cashier:

• Collect patient payments
• Calculate and return change when required by payment method
• Maintain adequate change denominations in cash drawer
• Reconciliation of monies collected
• Prepare daily deposits

Registration:

• Registering patients
• Entering exam orders as required
• Responsible for obtaining all demographics and insurance information
• Point of service collections
• Authorizations from patients (or their representatives) and physicians in a courteous and efficient manner for billing

Customer Service:

• Greeting patients
• Providing information
• Answering phones
• Other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization are also expected

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience

Preferred Qualifications:

• Previous experience working in an office or medical environment
• Knowledge of medical terminology
• Cash handling experience
• Basic knowledge of insurance
• Excellent computer skills

Soft Skills:

• Proper phone etiquette and communication skills
• Ability to maintain high levels of confidentiality
• Ability to prioritize, concentrate, and multitask
• Excellent listening skills
• Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to consistently prioritize, meet changing deadlines, and troubleshoot problems
• Excellent problem-solving skills including ability to identify multiple factors that may impact decisions, selecting best option
• Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relations in working with coworkers, patients, families, visitors, physicians, and the public
• Must be able to maintain composure with working under stressful situations, high volume periods, with a high accuracy rate and productivity in a busy setting with many interruptions

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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