IT Support Specialist

TEKsystems
$50,000.00 - $70,000.00 / yr
life insurance, vision insurance, paid time off, paid holidays, 401(k)
United States, Maryland, Chestertown
Mar 10, 2025
Top Skills' Details **o Experience providing on-site support for end-users, addressing hardware, software, and network-related issues promptly and effectively o Experience managing/maintain network and systems infrastructure; Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN configurations, maintain server and workstation performance, administration of IT systems such as email, file storage, and security tools * Experience with IT service management tools and ticketing systems. * Strong problem-solving skills and attention to detail Description We are seeking a skilled and motivated On-Site IT Support Specialist to join our team. The ideal candidate will provide technical assistance and support for end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization. This role requires strong problem-solving skills, excellent communication, and a proactive approach to managing IT-related challenges in a fast-paced environment. Skills Technical support, Support, Hardware, Windows, Troubleshooting, network support, network troubleshooting, Customer service, Desktop, Service desk, Application support, Phone support, Mac Top Skills Details Technical support,Support,Hardware,Windows,Troubleshooting,network support,network troubleshooting Additional Skills & Qualifications Key Responsibilities: Technical Support: oProvide on-site support for end-users, addressing hardware, software, and network-related issues promptly and effectively. oDiagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals. oAssist with the installation, configuration, and maintenance of hardware and software. Network and System Support: oTroubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN configurations. oMonitor and maintain server and workstation performance, escalating issues when necessary. oSupport the administration of IT systems such as email, file storage, and security tools. User Training and Documentation: oProvide guidance to end-users on using IT tools, software, and equipment effectively. oCreate and maintain documentation for IT processes, solutions, and best practices. Inventory and Asset Management: oTrack and manage IT hardware and software inventory, ensuring accurate records and availability. oCoordinate hardware repairs and replacements with vendors or service providers. Collaboration: oWork closely with the IT team to implement upgrades, patches, and new technologies. oParticipate in IT projects, system rollouts, and other organizational initiatives as required. Qualifications and Skills: Proven experience in IT support or a similar role, preferably in an on-site capacity. Proficiency in troubleshooting Windows, macOS, and mobile operating systems. Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting. Experience with IT service management tools and ticketing systems. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills to interact with technical and non-technical staff. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $50000.00 - $70000.00/yr. Paid Time Off: vacation pay & sick pay Paid Holidays 401(k) Retirement Savings Plan & Profit-Sharing Program Medical, Dental, & Vision Insurance options with single & family coverages Short-Term and Long-Term Disability Life Insurance Workplace Type This is a fully onsite position in Chestertown,MD. Application Deadline This position is anticipated to close on Mar 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.