Helpdesk Support Technician

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, McPherson
Mar 11, 2025
Description desktop and helpdesk support for internal users doing builds, password resets and basic ticket troubleshooting. User Support Analysis Respond to telephone calls, emails and personnel requests for technical support. Identify, research, and resolve technical problems while ensuring timely resolution and follow-up. Ability to learn and utilize Lean Six Sigma as a continuous improvement methodology to eliminate waste, improve accuracy and build quality into processes and solutions Answer basic questions or resolve basic computer problems in an expedient manner. Provide assistance for hardware and software related problems. Diagnose calls to determine level of technical assistance required. If unable to resolve problem, transfer documented issue in accordance with escalation procedures. Provide support for all user IT related issues. Work with available resources to provide effective solutions, break/fix and problem resolution. Train users in the proper use of hardware and software as necessary. Documents technical and non-technical solutions and processes Assists in administrating Active Directory objects and accounts Skills Windows 10, Customer service, Hardware, Technical support Top Skills Details Windows 10,Customer service,Hardware,Technical support Additional Skills & Qualifications basic support and maintenance of the plant it and other tickets New Equipment Installation Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Other Attend meetings as required or assigned. Perform other duties as required or assigned. Special Job Dimensions May be required to work on call, after hours and on weekends as needed. May be required to travel up to 25% of the time. Maintain Viega issued lift truck license. All employees are expected to comply with the safety rules of their respective department and position, however there are general safety guidelines that all employees are expected to comply with: Slips, Trips and Falls oWhen walking, be aware of unlevel or elevated surfaces oKeep aisles clear oUse caution when walking on wet surfaces and wipe up spills oUse the handrail on stairs oUse only approved step stools and ladders. Do not stand on chairs oWalk, don't run oReport deficient conditions to the appropriate maintenance department oUse caution when walking in parking lots and parking garage Experience Level Entry Level Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mcpherson,KS. Application Deadline This position is anticipated to close on Mar 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.