Digital Experience Analyst II

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Application Deadline: 3/31/2025

Role:

Primary duties are to support enterprise applications and systems, especially from a user experience perspective. Responsible for responding to requests from various business units within the credit union by analyzing business workflows, gathering requirements, configuring applications, validating functionality, and researching options. Supports business units further by translating business requirements into technical requirements and technical capabilities into service options and developing integrated digital solutions that align with corporate standards and industry best practices. Coordinates any related technical implementation work and maintains a high level of responsiveness, ensuring business units are supported in a timely manner. Establishes and builds upon technical subject matter expertise as dictated by the needs of the department and credit union.

Essential Functions & Responsibilities:

Supports enterprise applications, systems, and digital channels as needed. Works to proactively improve user experience by conducting continual analysis and optimization activities.

Configures software and applications in support of the credit union's digital banking platform and ancillary systems, ensuring alignment with business requirements and organizational standards.

Periodically meets with department leaders to examine workflow challenges and inefficiencies. Gathers and documents business requirements, conducts follow up stakeholder interviews, and analyzes business processes to identify opportunities for workflow automation.

Collaborates with teams to translate business requirements into technical specifications and ensure successful implementation of services.

Documents processes, workflows, dataflows, user guides, changes, and remediation actions.

Interfaces with vendors as needed to ensure appropriate service levels are maintained.

Interfaces with vendors as needed to ensure appropriate service levels are maintained.

Performance Measurements:

1. Completes detailed business analysis, outlining problems, opportunities, and solutions for business units. Ensures business systems and technology are being used effectively and securely, contributing to the achievement of business objectives while maintaining data integrity and security.

2. Assists in resolving and developing solutions to complex business and production problems, ensuring alignment with organizational objectives and effective utilization of technology resources.

3. Analyzes and reviews the overall efficiency of business workflows and system functionalities, matching user needs and desires to system capabilities and limitations.

4. Actively participates in enterprise Change Management communicating impactful changes appropriately and ensures any modifications have been tested before they are put into production, working with training as needed to ensure users are prepared.

5. Interprets business needs into technical requirements by defining and analyzing system problems, performance issues, setup options, and validation standards. Analyzes the overall efficiency of the credit union's digital banking function and aligns user needs with system capabilities.

6. Communicates effectively with users at all levels to understand their job functions and business needs. Translates complex technical concepts into simple language for non-technicians and creates comprehensive but easy to understand test plans for users.

7. Meets deadlines for completion of all assigned tasks and provides useful input with respect to application operation.

8. Coordinates with internal partners and vendors as needed to complete project deliverables. Maintains appropriate relationships with outside vendors and suppliers.

9. Provides functional services during normal business hours and on-call as dictated by the needs of the department.

10. Continually improves skill set by researching new applications, technology, programming languages, techniques, and best practices. Shares knowledge and uses experience to mentor other team members.

11. Contributes to the overall improvement of the business analysis practice at the organization to ensure effective and efficient processes. Improves systems by studying current practices and designing modifications.

Knowledge and Skills:

Experience: Five to eight years as a Systems Analyst II or equivalent experience. Three years of experience with financial industry applications. Knowledge of credit union operations and technology stack preferred. OpCon knowledge and one or more relevant system administration certifications. SQL and 'low code' development expertise preferred. Proven experience may be acceptable in lieu of listed experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Proven experience may be acceptable in lieu of listed education.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Outside contacts become important and fostering sound relationships with other entities (companies and individuals) becomes necessary and often requires the ability to influence and sell ideas or services to others. The ability to collaborate effectively with cross-functional team members is a must.

Other Skills: Demonstrated strong analytical and problem-solving skills. Symitar core banking knowledge is strongly preferred. Knowledge of PowerOn programming language is preferred. Strong troubleshooting, logic, and attention to detail. Demonstrated proficiency in spreadsheet, word processing, presentation software. Exceptional customer service skills. Ability to read, write, comprehend, and speak English clearly. Ability to work and travel independently.

Physical Requirements: This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment: The position is based in-office in our Pensacola, Florida market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones.

This position requires consistent presence in the office to collaborate with team members and fulfill job responsibilities effectively. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors.

The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. After-hours work or travel required to meet project deadlines or attend conferences, seminars, or client meetings.

Must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.