Field Service Manager - Commissioning

An excellent opportunity has arisen for a Field Service Manager within our Aftersales support team. The role is one combining management and technical experience to drive quality improvement in both the factory and Field Technical Team. The ideal candidate will have a respected, positive relationship with all Technical Support team members.

• Work alongside the North American Aftersales Manager to run the department with a particular emphasis on the external Engineers.
• Manage and approve the submission process of external Engineer timesheets and expenses.
• Manage the Modine external engineer absentee/sick process.
• Deliver warranty support in line with our contractual obligations.
• Develop and maintain KPIs on Customer Service and Quality.
• Work closely with the Quality department, providing a bridge between the external Technical Support Engineers and the Quality team with the ability to understand and effectively communicate issues and potential solutions. The candidate will, if required, work alongside the Quality department and assist the roll out changes with the factory. A clear understanding of the Airedale Quality process is a key attribute.
• Technically experienced and to act as a key point of contact for the internal and external team. It is necessary to have links to all the key departments in Airedale such as Product Development, Engineering, Test House, Sales, and Quality in order to provide feedback and to ensure all advice is current and relevant.
• Act as point of contact between Technical Support and End of Line Test (EOLT) to assist in feedback and technical training of the EOLT Engineers. An understanding of the EOLT procedures and process, in addition to the commissioning process, would be beneficial.
• Build training plans for the internal support staff and provide them with hands-on and site experience.
• Build training plans for new Commissioning Technicians/Apprentices including regular performance reviews.
• Manage Airedale by Modine Service Technician Apprenticeship Scheme with DOL.
• Factory build knowledge and experience to guide new starters in how the work should be undertaken and the importance of it being correct and visually right to agreed standards.

• Leadership qualities to drive and motivate a team.
• Display a positive attitude when faced with a challenge.
• Personal drive to raise the standards of the team and company quality.
• Onsite health and safety.
• Organized with a proactive, positive personality with an ability to self-manage
• In depth product knowledge; Mechanical/Electrical/Controls.
• Full, clean driving license.
• Excellent written and oral communication skills.
• Universal EPA 608 Certification
• Willingness to learn new skills and assume additional duties.