Patient Support Services Supervisor 1 (48X)

#CA-CC #LI-CC1 #48xadminsupport

The primary role will be supervision of all 48X Preop-PACU/Extended Recovery Unit HUSC III and Patient Navigators to provide and maintain efficient clerical support and oversight to ensure excellent customer services is provided to patients and families. This position supervises coordination of patient care services to promote efficient patient flow through the OR Pre-Op PACU units. This position functions as a supervisor and as a working resource person in the 48X OR Preop/PACU and Extended Recovery Unit.

Apply By March 25, 2025

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Current American Heart Association (AHA) Basic Life Support (BLS) or UC Davis Health CPR
• Bachelors degree in related field and / or equivalent experience / training.
• Electronic Medical Record (EMR) experience.
• Minimum three years of experience working as a hospital unit clerk and/or medical office coordinator.
• Customer service experience in a healthcare environment.
• Proficiency in all the skills, knowledge and abilities of the HUSC III and Patient Navigator job descriptions for the OR Pre-Op PACU.
• Knowledge of OR Pre-Op PACU computer data collection processes.
• Ability to utilize relevant medical terminology
• Ability to effectively communicate and provide excellent customer service to the target audience.
• Ability to interact and maintain communications with multidisciplinary teams.
• Demonstrates analytical skills to evaluate data processes, make decisions, provide recommendations, and develop justification to resolve issues that lead to a satisfactory conclusion.
• Strong problem-solving skills to independently define a problem and identify resources available to help resolve problems, create viable solutions and take action necessary to implement them.
• Decision making abilities to independently exercise delegated authority to take action and to recognize when it is appropriate to seek assistance from others when limits of delegated authority have been reached.
• Ability to work independently under high demands and pressure with minimal direction.
• Demonstrates excellent organizational skills to establish workload priorities to enable timely completion of responsibilities.
• Organizational skills to set priorities to meet goals and deadlines, develop plans for completing projects in an efficient and timely manner, and anticipate workload demands and plan accordingly.
• Exceptional interpersonal and communication skills. Ability to express assertively, clearly, and concisely both verbally and in writing. Ability to exercise discretion and diplomacy in dealing with others to ensure necessary information and cooperation form a variety of people.
• Ability to handle or cope during stressful situations. Knowledge of conducting Quality Assurance monitors pertinent to assigned area and practice.
• Computer proficiency. Knowledge and experience with the EPIC EMR System. Monitors and evaluates cost effectiveness of supplies ordered.The employee must be physically able to lift at least 25 pounds. Must see well enough to read charts and instructions. Hear and speak to effectively communicate with others directly and over the phone.

Preferred Qualifications

• Supervisory Experience

Key Responsibilities

• 55% - Leadership and Supervision
• 45% - Performance of HUSC III/Patient Navigator Duties

Department Overview

The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such as radiology, pulmonary lab, cardiac catheterization lab, and labor and delivery. This position is directly responsible for providing support to Perioperative Services locations across UC Davis Health.

Position Information

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• UC Job Code: 004191
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 0600-1430
• Location: 48X (4868XST)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This position is not eligible for H-1B visa sponsorship.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

The employee must be able to work long periods of time in a close environment with others. Must work flexible hours as needed which includes: days, evenings, nights, weekends, and holidays.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks