IT Service Delivery Administrator

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century.

Today, our company carries forward the collective legacy of four innovative placemakers-James Rouse, George Mitchell, Victoria Ward, and Howard Hughes-who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants.

Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including: the Seaport in New York City; Downtown Columbia in Maryland; The Woodlands, The Woodlands Hills, and Bridgelandin the Greater Houston, Texas area; Summerlin in Las Vegas; Teravalis in the Phoenix West Valley; and Ward Villagein Honolulu, Hawai'i.

At Howard Hughes, our mission is to help people discover new ways of experiencing life. We aspire to be the most creatively driven real estate company and are committed to a culture of that fosters curiosity and empowers every employee to find their story in this great organization.

About the Role

The Technical Support Engineer will provide end user support for the users and executives throughout the area and remote support throughout our regions. In addition to local user support, you will assist when needed with the support of office server and network infrastructure while collaborating with the service desk and network team as well as all local IT vendors. A customer first philosophy is a must while striving to provide great service and support.

What You Will Do

• In-person and remote support for all employees' laptops, phones, tablets, and computers. This includes having experience with hardware setup and troubleshooting of Microsoft Windows 10/11 and Apple OS system.

• Respond to all helpdesk tickets as assigned and other regional requests, all while adhering to all SLA requirements.

• Passionate about providing white glove in person executive support.

• Work on documenting all new processes while identifying pain points to develop workflows with IT Manager.

• Have experience supporting AV equipment for presentation and executive guest needs.

• Assist with device provisioning and account administration for all onboarding and offboarding staff requests.

• Ensure proper compliance and infrastructure security processes are followed.

• Adapt to fast-changing tasks that come up and be able to prioritize all requests.

• Assist with relocating computer equipment when necessary.

• Understand basics of LANs, WANs and Wireless Networks.

• Give excellent attention to detail while producing high-quality and accurate work within designated deadlines.

• Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.

About You

• Bachelors/associate degree in computer information systems or related field from an accredited institution.

• Minimum of 3 years' experience in user support using Microsoft and Apple tools.

• Experience with Microsoft Active Directory, Exchange, O365 administration and mobile device management tools is desirable.

• General knowledge of networking, AV, and sever and data closet design and support.

• White glove executive level support for all execs and visiting guests.

• At least 5 years of experience in an IT service desk or related field a plus.

• Strong working knowledge/experience with workstations, laptops, printers, smartphones, and tablets.

• Strong working knowledge/experience of PC imaging tools, diagnosis and remote-control tools, documentation, and ticketing.

• Excellent troubleshooting, problem solving, & root cause analysis skills.

• Excellent customer service skills - Must be able to interact in person with customers who are experiencing network/technology related issues.

• Ability and willingness to share knowledge with, lead and mentor team members.

• Excellent working knowledge of Microsoft and Apple operating systems.

• Strong cognitive understanding and development of policy and procedures.

• Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.

• Professional appearance and demeanor.

• Work with HHC corporate IT to incorporate any applicable standards across technologies.

• Good oral and written communications skills.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD PARTY AGENCIES

Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.