Job Title: FusionPKG VP Execution Excellence & Customer Experience
Job level: Vice President
Job Requirements - Must-have:
- Industry experience in Beauty or Personal Care (Packaging and/or contract manufacturing preferred)
- Strong customer service mindset and process/project management skills
- Experience in supply chain management of contract manufacturers and commercialization of turnkey projects
Location: Dallas or NJ (close to Paramus)
Job Type: Full-Time
Manager: Reports to the President of FusionPKG
Direct reports: 10-15 direct-The Reporting structure is expected to expand as the division grows and may include operations coordinators or other similar positions in the future. This role will interface across various departments, including Product Development, China Operations, Sales, Packaging Design, Pricing and finance, and Logistics.
Key Responsibilities:
Customer Service/Experience
* Collaborate directly with Sales, Operations, Design, and Engineering departments to manage customer-related tasks and fulfill customer needs
* Manage the team of customer service managers who interact closely with sales executives and management to offer support in securing new business by providing quotations, completing sample requests, generating timelines, and ensuring that important operational milestones in the development of an item are met.
* For established customers, the Customer service manager is the primary point of contact for order placement and confirmation, price list maintenance, and tracking and follow-up of open orders.
Strategic Commercial Projects
* Coordinate commercial negotiations and Legal customer documents (close collaboration with corporate legal team)
* Manage and coordinate cross-functional projects, from development through successful execution, under the guidance of senior leadership and department heads
Commercialization of Turnkey Projects (esp. Turnkey Supplier Management)
Manage the team that:
* Oversees contract manufacturing partners, ensuring required proper engineering, technical, and process safety support is provided.
* Liaisons with the commercial turnkey team to align priorities and ensure efficient execution of projects
* Manages and drives tech transfer and scale-up of projects at contract manufacturers
* Prioritizes resources in the lab and opportunities and ensures that adequate resources are assigned to each opportunity (R&D, testing etc.)
Qualifications:
* Education: Bachelor's degree in business, Engineering, Chemist or a related field; Master's degree preferred
* Experience: Minimum of 10 years of experience in customer service, with at least 5 years in a senior leadership role within the packaging and turnkey solutions industry in Beauty and Personal Care
* Skills: Strong leadership, project management, and client relationship skills. Excellent communication, problem-solving, and decision-making abilities.
* Certifications: PMP or similar project management certification is a plus.
Benefits:
* Competitive salary and performance-based bonuses
* Comprehensive health, dental, and vision insurance
* Retirement savings plan with company match
* Paid time off and holidays
* Professional development opportunities
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