Refugee Integration Intern (unpaid)

BACKGROUND: The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 28 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home.

SCOPE OF INTERN WORK: The refugee integration intern will assist case management, housing and/or health and wellness staff in providing integration services to newly arrived refugees as they adjust to their new lives in the US. They will play a key role in helping refugee families access needed benefits and services within their first month to six months in the United States. The intern will also perform a series of clerical and administrative duties to ensure client files are kept up to date.

RESPONSIBILITIES:

* Support case management services for newcomers, including applications for federal, state and local benefits for which they may be eligible, including, but not limited to, cash assistance, housing assistance, food assistance, health insurance and Social Security benefits.

* Support clients' ability to connect with needed health services and provide orientation on the US healthcare system.

* Accompany clients to medical or other related appointments, including, but not limited to public benefits offices, health providers, grocery store(s) and other local resources.

* Help clients prepare and understand forms and paperwork.

* Facilitate group orientations to ensure clients have a good understanding of benefits and services

* Assist staff with sorting and filing documents and case files.

* Ensure client success with a strong emphasis on empowerment through high quality service that supports clients thrive in their community.

* Adhere to IRC policies, particularly those related to confidentiality and client privacy.

* Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.

* Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff.

* Other related duties as assigned including answering and directing incoming phone calls.

* Provide translation and interpretation when necessary.