Senior Product Manager

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

We are seeking a well-rounded and experienced Senior Product Manager with deep expertise in healthcare and payments. This individual will lead initiatives that enhance payment workflows across B2B, B2C, and C2B models, ensuring a seamless experience for both senders and receivers. This role will be instrumental in driving strategic product development, streamlining integration processes, and expanding market adoption within the payments ecosystem.

As a Senior Product Manager, you will define the vision, strategy, and roadmap for insurance payment solutions, ensuring alignment with client needs and industry trends. You will collaborate closely with Engineering, UX, Data Science, Sales, and Client Experience teams to deliver high-impact solutions that address real-world challenges in provider payments, claimant payments, premium collection, remittance, and payment automation.

What You'll Do

Product Leadership & Strategy

• Lead initiatives around B2B payments (provider payments), B2C payments (claimant payments), and C2B payments (premium collection).

• Develop and execute a comprehensive strategy to enhance payer and partner experiences, ensuring smooth integration and adoption of our solutions.

• Define and measure key success metrics to drive data-informed decision-making and continuous optimization.

• Stay ahead of industry trends, regulatory changes, and competitive landscapes within healthcare payments, translating insights into actionable product strategies.

• Drive cross-functional alignment on go-to-market strategies, including pricing models, demos, RFPs, and internal/external training.

• Utilize VOC (Voice of Customer) feedback to refine API strategies that enhance payer and partner experiences while streamlining integration processes.

• Work closely with engineering teams to develop scalable, high-performance API ecosystems that improve usability and adoption.

• Partner with external stakeholders to enhance integration capabilities, ensuring flexibility and ease of adoption.

Client & Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted partner in payment innovation.

• Gather and analyze VOC feedback to improve existing processes and drive innovation in payment workflows.

• Collaborate with Sales, Client Success, and Implementation teams to drive seamless onboarding and user adoption.

• Present product vision, updates, and strategies to executive leadership, clients, and cross-functional teams.

Execution & Delivery

• Work with Engineering, UX, and Data Science teams to design, build, and launch scalable payment products.

• Ensure compliance with healthcare industry regulations and payment processing standards.

• Drive agile product development processes, ensuring timely delivery of enhancements and new capabilities.

• Foster a culture of experimentation and continuous improvement, leveraging A/B testing and iterative development cycles.

What You'll Bring to Zelis

Industry Expertise

• Extensive experience in healthcare is required.

• Deep understanding of insurance payment flows across B2B, B2C, and C2B models.

• Experience in provider payments, claimant payments, premium collection, remittance processing, and payment automation.

Product & API Leadership

• 8+ years of experience in product management

• Strong background in API development, integration strategies, and platform solutions.

• Experience working closely with engineering teams to deliver API-driven solutions.

• Ability to think at both macro (vision, strategy) and micro (detailed execution, UX flows) levels.

Analytical & Execution Capabilities

• Ability to fully articulate personas and translate them into requirements.

• Strong ability to digest VOC feedback and pressure test existing processes.

• Experience in pricing and margin analysis.

• Ability to source data, define key KPIs, establish baselines, and tell compelling data-driven stories.

• Strong storytelling skills tailored to various audience levels, including executive leadership.

• Ability to anticipate leadership questions before they are asked and proactively address them.

• Experience creating visual workflows to communicate complex processes.

Technical & Tools Proficiency

• Knowledge of payment processing technologies, API integrations, and financial transaction flows.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with Salesforce, JIRA, and analytics tools is preferred.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.