Call Center Representative
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![]() United States, Wisconsin, Madison | |||||||
![]() 1255 Fourier Drive (Show on map) | |||||||
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Call Center Representative Job Locations
US-WI-West Bend | US-WI-Madison | US-WI-Appleton ID
2025-3183
Company Overview Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Job Summary Primary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which may include routing internal and external callers, first report of claims, assisting with policy changes, payment processing, and other miscellaneous phone requests. May be responsible for processing tasks assigned out of a work queue and take on additional work or projects, all while meeting service level expectations. Provide exceptional customer service to internal and external customers with the ability to effectively communicate verbally and in writing. Demonstrates effective organizational skills with the ability to make good common-sense decisions while balancing multiple tasks. Training: 8:00am-4:30pm This position offers a hybrid work schedule after training. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison, or Appleton, WI. The internal deadline to apply is 3.21.25. External applications will be accepted on a rolling basis while the position remains open. Responsibilities & Qualifications
Excellent customer service and problem solving skills
Preferred Education and Training
Benefits West Bend offers a comprehensive benefit plan including but not limited to:
EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. |