Director, Digital Services

Forsta
remote work
United States, Massachusetts, Boston
Mar 18, 2025
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. Press Ganey is building the future of experience analytics in healthcare. Our Digital Services team plays a critical role to help health system and health plan clients understand the functions, tools, and integrations that can empower them to gain a comprehensive understanding of the Human Experience. By breaking down silos across marketing, patient/member experience, HR, and clinical operations, we enable holistic insights that drive better outcomes and stronger connections across the healthcare continuum. Reporting to the SVP, Digital Services, the Director, Digital Services, will lead and inspire clients and based on an understanding of their needs, set fortha vision for what's possible by leveraging Press Ganey's suite of Human Experience solutions. Note that this is an individual contributor role without direct reports. To work #bettertogether, we operate with a hybrid working model. For those based near one of our hub locations in Chicago, South Bend or Boston, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Open to remote candidates based within the domestic U.S. Duties and Responsibilities Be a student of the business. Exhibit strong knowledge about top opportunities and challenges that clients are trying to solve and how Press Ganey's Human Experience platform is uniquely positioned to meet those needs. Navigate across Press Ganey to leverage experts, executives and sales engineers. Conduct business presentations and demonstrations to customers and prospects typically at the C-Suite level. Highlight benefits and competitive advantages of the platform to facilitate client and prospect understanding. Exhibit strong presentation and facilitation skills. Ability to communicate strategic items and influence organization to act and move towards strategic direction and innovative solutions Able to think strategically, developing innovative and novel approaches to meet market needs and drive differentiation. Maintain a real-time understanding of the competitive landscape. Maintain ongoing calls and communication with teams to ensure tight alignment on growth pursuits, including ongoing 1:1 meetings and adherence to Salesforce reporting and dashboards. Qualifications 7+ years of experience within the healthcare industry focused on targeting and interacting with C-Suite leadership within health systems and/or health plans. Deep knowledge and experience solutioning SaaS software products. Must have strong C-Suite/Executive interaction experience and presence including demonstrating technical solutions. Experience working with and communicating with cross functional stakeholders to drive alignment across multiple departments Understanding of the Human Experience platform to include Brand & Growth, Employee Experience, Diversity, Equity, & Inclusion, Nursing Excellence, Patient & Workforce Safety, Star Ratings Improvement and/or Patient Experience solutions. Excellent interpersonal, communications, listening, and presentations skills. Demonstrated solid leadership qualities and organizational skills. Education: Bachelor's degreepreferred Flexible to travel Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $130,000 - $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/