Manager of Repair Operations

• Manages the overall repair operations of an assigned product category, Stainless Surgical Instruments, in Stow, OH.
• Plans and executes budget, systems, people and processes for their product category.
• Accountable for meeting product category goals in Safety, Quality, Delivery, Cost and Employee Engagement (SQDCE) and/or turnaround.
• Coaches and develops team of 25-30 employees. Fosters a spirit of empowered work teams and unity among department members to effectively identify and implement continuous improvement measures.
• Partners with Customer Care, Sales Teams, and Product Managers to effectively respond to Customer's questions or technical concerns that may arise within an account.
• Works collaboratively with other internal areas on new product development, enhancements to existing product and new Customer requirements. In physical locations, typically directs and manages single department/supervisor in their product category.
• Supports and Implements Lean efforts.

• Plans and executes repair operations, people, systems, and processes to meet Operations goals and objectives.
• May directand manage a single department/supervisor and team members in the achievement of Key Performance Indicators such as Turn Around Time (TAT), Safety, Quality, Costs and Employee Engagement.Ensures accurate performance reporting.
• Manages budget and budget execution with a focus on product repair costs, labor hours per unit, and margins.
• Ensures capabilities, standards, and methodologies for repairs, are developed, maintained, and executed consistently.
• Manages utilization of equipment, work area, and personnel to obtain maximum efficiency and meet performance objectives.
• Ensures resolution of technical, product, process, and quality failures.Designates required resources to resolve production difficulties and/or limitations.Strives to improve operational performance based on learnings.
• Collaborates with inventory and purchasing teams to ensure appropriate inventory levels and components are maintained.
• Assesses team's skills and ensures appropriate development plans.Makes sure individual team members understand career path.
• Directs team training efforts to ensure supervisors, and technician team members are appropriated trained.
• Collaborates in the identification of new product/repair capabilities through the monitoring of no-repair situations, outsourcing lab volumes, market trends and new technologies.
• Works closely with other internal areas to drive product capability development and operational process standards.
• Interviews potential new hires, and successfully on-boards to the company.Manages the team and seeks coaching opportunities.
• Reviews and responds to field quality concerns and field service reports (FSR).
• Supports and provides technical training for accounts and product managers in areas of expertise.
• Delivers formal presentations for clinical management educational seminars and customer site visits.
• Ensures conformance to ISO goals and objectives and supports ISO requirement.

Required:

• Bachelor's degree required and 5 years of leadership experience in a service organization
• In lieu of Bachelor's degree, must have aHS Diploma or GED and 13 years of experience in a service organization

Preferred:

• Ability to lead and manage multiple responsibilities including multiple teams and priorities.
• Strong Organizational skills

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Possible Relocation offered depending on position needs
• Cell Phone Stipend
• Flexible Time Off +9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts