Engineering Services Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.?

Job Title
: Engineering Services Manager
Location
: Remote - United States

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary:

We are currently seeking an organized and collaborative individual to join our Engineering team. This role will be responsible for supporting formal bid proposals "tes and project management of configured and engineered products under our Milton Roy line. This role works in supporting the sales team to ensure the efficient and accurate pre-sale and post-sale support activities for products serving the municipal water/wastewater treatment and general industrial sectors while adhering to safety and quality standards. This role will liaise with the factories to ensure smooth and timely processing and delivery of projects. The ideal candidate is a problem solver, communicative, adaptable and can meet deadlines and prioritize multiple projects.

Responsibilities
:

Project/Application Engineering

• Review industrial and municipal RFQ's and specifications, and provide application engineering expertise in special applications (i.e. conceptual design of special configurations, evaluation of existing designs, basic modification of existing designs, etc.)
• Prepare and submit quotations and technical bid documents for configured and engineered-to-order products to include pumps, accessories and skid systems, utilizing a variety of product selection tools, internal ERP system and technical resources
• Provide technical support to Territory & Regional Sales Managers and Channel Partners
• Provide project management for pumps and skid system orders requiring special designs, submittal packages, special documentation, testing and inspection from order receipt through customer acceptance
• Liaise with factory reviewing product costing/pricing for pumps, and ancillary equipment by offering I2V where possible
• Lead Recurring Revenue program for consumables

Customer Support

• Coordinate with internal departments and outside suppliers for quoting and project management purposes
• Coordinate technical negotiations as needed.
• Assist with aftermarket application support and troubleshooting
• Identify training opportunities for channel improvement to make them more responsive and self-sufficient.
• Ability to quote, estimate and provide order management
• Investigate suppliers of value-added products to compliment branded offering

Training and Development

• Participate in training programs to improve engineering skills and product knowledge
• Identify training needs, coordinate sessions as required, and maintain training documents
• Follow IR policies and procedures

Quality Control

• Participate in production and quality discussions as needed
• Relay customer feedback with the NPD Team on new product launches including field testing, early adopters, etc.

Safety Compliance

• Follow all safety guidelines, including wearing appropriate personal protective equipment (PPE)
• Report any safety hazards or incidents to supervisors promptly
• Attend monthly EHS trainings

Cleanliness and Organization

• Maintain a clean and organized work area
• Follow 5S principles (Sort, Set in order, Shine, Standardize, Sustain)

Requirements:

• Bachelors' degree in Engineering
• 5-10 years of related experience in quoting and/or project management preferred
• Experience with industrial products in municipal water/wastewater treatment and general industrial sectors preferred
• Ability to troubleshoot and support customer's requests
• Ability to work independently and in a team environment
• Proficient computer skills (i.e. log on credentials (SSO), JD Edwards, and Microsoft Outlook, Word, and Excel)

Core Competencies

• Communication
• Efficiency
• Productivity
• Troubleshooting
• Project Management
• Analytical

Travel and Work Arrangements

• This position is remote and open to candidates who currently reside in the United States

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.