Senior Manager, Medicare Sales

Reporting to the Director of Marketing and Communications, the Senior Manager, Medicare Sales will achieve member enrollment and retention goals for SFHP's Dual-Special Needs Plan (D-SNP) by developing sales opportunities and building relationships with prospective members, existing members, and their families and communities. You will partner with clinical teammates to ensure seamless member experience. You will manage broker relationships and develop a high performing team to achieve annual sales goals and quality measures. You will bring expertise in CRM tools.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $150,000 to $177,000 per year

WHAT YOU WILL DO:

• Coach and motivate agents to achieve or exceed sales targets while focusing on quality and compliance.
• Manage the daily activities of the team by analyzing calls and reports, assessing areas of opportunity, managing work assignments and assuring agents provide positive consumer experiences.
• Analyze market trends and members' needs.
• Develop strategies and work plans to meet compliance and audit requirements.
• Meet organizational enrollment benchmarks for product growth campaigns.
• Meet minimum performance and production standards, which may be adjusted on a monthly, quarterly or annual basis to meet the department goals for all lines of business.
• Coordinate departmental activities to ensure agents can sell with accuracy and efficiency.
• Identify compliance and quality improvements and initiate corrective actions.
• Partner on projects related to systems or inter-department initiatives.

WHAT YOU WILL BRING:

• High School Diploma or GED; bachelor's degree in business, Marketing, Public Health or other related areas preferred
• A California state health insurance license required
• 2+ years of experience in Medicare sales, managed care, insurance or financial services industry
• 5+ years of leadership experience in a sales, production or call center environment
• Experience developing strategic plans for implementation of Medicare sales
• Expertise in CRM tools
• Bilingual in Cantonese or Spanish preferred

WHAT WE OFFER:

• Health Benefits
  
  
  
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
  
  
  
  
• Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

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