Healthcare - Service Line - Moment Contact Center

Location: Minneapolis, MN, New Jersey, Dallas TX

Job Summary

We are seeking a highly skilled Service Line Specialist with 12 to 16 years of experience to join our team. The ideal candidate will have expertise in Contact Center Advisory and Contact Center Experience. This role requires a deep understanding of data quality and data governance. The work model is hybrid and the shift is day. No travel is required.

Responsibilities

1. 12 to 16 years of experience in Contact Center CX AI product and Services Presales/Sales experience

2. Must have at least 3 of following CC product experience - AWS Connect Google CES Genesys Nice Talk desk

3. Must have deep knowledge on AI GenAI and Agentic AI services in AWS Google Microsoft stake and Niche provider like Kore.ai Observe.ai LivePerson etc.

4. Have experience in Solution building and work as a team to construct a compelling solution

5. Must be a strong Storyteller and Thought Leader

6. Must have an experience in driving large and strategic deals

7. Expertise in complex sales process in existing and have acumen in opening new account

8. Good to have Healthcare Payer Provider and Pharmacy Business Management domain expertise

9. Good to have domain expertise around Life Sciences Pharma Med Device and R&D etc.

10. Must have experience in working with Global team to drive technology solutions

The annual base salary is between $165,000 - $175,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Why Choose Cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant has taken its place as a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core.

We help clients engage customers by envisioning and building creative business solutions. But we don't stop there. We develop outstanding strategies and invent entirely new business models, ensuring that every company we work with walks away with both reassurance and a plan.

Everything we do at Cognizant we do with passion-for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

Certifications Required

Certified Contact Center Manager (CCCM) or equivalent certification.