Family and Peer Support

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Family & Peer Support Partner assists patients and families by providing intermediary services between the health care system, social services, and the community. Facilitates access to services in support of families and assist in the obtaining of care and resources needed to maintain their health.

Contributes to patients' treatment through support and encouragement, with shared lived experiences, as an ally, in patients and family efforts to become healthier.

Children experiencing mental health issues and their families feel a lot of uncertainty and our experts are here to provide compassionate care and support. The Pediatric Mental Health Institute at Children's Hospital Colorado provides the highest quality mental health services to children, adolescents and their families. We deliver evidence-based, family-focused and youth-centered services that make a difference. That means that everything we do is backed by the most recent research and focused on the needs of your child and your whole family.

The Care Transitions Team at Children's Hospital Colorado supports the coordination and wrap around care for children with behavioral health needs as they go between hospital and community services. The goal of this team is to facilitate the movement along the care continuum and eliminate barriers for families in accessing needed mental health services. This interdisciplinary team includes behavioral health placement specialists, behavioral health care coordinators, education specialists, family navigators, and family and peer support partners who join together to support children and families and help them to successfully navigate the mental health system of care.

Department Name: Pediatric Mental Health Institute Care Transition Team
Job Status: Full time, 40 hours per week
Shift: Day, Monday to Friday 8am to 4:30pm, Hybrid 1 day a week work from home.No weekend or holiday commitment.

• EDUCATION - High School Diploma or equivalent
• EXPERIENCE - Three (3) years' experience assisting patients and families or other related healthcare/community experience. Must be willing and able to self-identify as having experienced adolescent mental health issues and navigating child-serving systems or be a family member of a child experiencing such conditions.
• CERTIFICATION(S) - Peer Support Specialist Certification at time of hire or obtain within six (6) months of hire.

The ideal candidate will have the ability to set clear boundaries, is proficient at reading and writing, has active listening skills, is open and receptive to learning and receiving feedback, and has an understanding of confidentiality and patient privacy. In addition, experience working on a multidisciplinary team is preferred but not required

POPULATION SPECIFIC CARE
Neonate - <30 days
Infancy - >30 days to 1yr
Toddlers - >1yr to 3yrs
Pre-Schoolers - >3yrs to 5yrs
School age - >5yrs to 13yrs
Adolescent - >13yrs to 18yrs
Adult - >18yrs to 65yrs

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

1.Works in collaboration with an interdisciplinary care team to advocate for the medical and psychosocial needs of patients and families in the Pediatric Mental Health Institute of CHCO, and support patients and families with transition process.
2.Provides information, referrals, and support to youth and young adults and their families who are living with a chronic illness. Assesses patient needs to customize appropriate internal and external resources. Assists families in hospital, community and home settings to remove barriers related to access services.
3.Supports patients to cope with the social, emotional, and psychological challenges impact of living with a chronic medical condition.
4.Educates on issues related to supporting youth with mental health challenges and their families, including problems of adherence to pill therapy; the nature of optimal medical care; the importance of regular attendance to scheduled clinic visits; and the obstacles to transition to care.
5.Completes case management activities consistent with department quality assurance and quality improvement standards and facilitates the medical and psychosocial care of patients.
6.Collaborates with patients, physicians, nurse practitioners, social workers, and clinics in adherence to continuum of care for youth and their families and assess for appropriate resources and support patient with successfully linking to services.
7.Communicates information to members of the healthcare team to provide an understanding of the unique psychosocial or emotional needs of the patients.
8.Participates in psychosocial activities and classes provided to patients to increase emotional coping and increase health literacy skills.
9.Provides encouragement and support as needed to remove barriers, preventing families from receiving services or entitlements as needed.
10.Identifies trends in barriers experienced by families when seeking care and provides data to internal team members.
11.Maintains confidentiality of patients as stated in HIPAA policy. Utilizes principles of cultural-responsiveness and patient-centered care into clinical services.

SCOPE & LEVEL

GUIDELINES: Developmental, standard, or intermediate level. Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

COMPLEXITY: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.

DECISION MAKING: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

COMMUNICATIONS: Contacts with the patients, families, or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

SUPERVISION RECEIVED: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS

Audio-Visual: Color Discrimination: Good

Audio-Visual: Depth Perception: Good

Audio-Visual: Far Vision: Good

Audio-Visual: Hearing: Good

Audio-Visual: Near Vision: Good

General Activity: Sit: 1-2 hrs. per day

General Activity: Stand/Walk: 4-6 hrs. per day

Motion: Bend: Up to 1/3 of time

Motion: Carry: Up to 1/3 of time

Motion: Lift: Up to 1/3 of time

Motion: Pull: Up to 1/3 of time

Motion: Push: Up to 1/3 of time

Motion: Reach: Up to 1/3 of time

Use of Hands/Feet: Both Hands - Precise Motor Function (Or Fine Manipulation)

Weight Lifted/Force Exerted: Up to 50 pounds: Up to 1/3 of time

WORK ENVIRONMENT

Exposure: Exposure to blood/body fluid: Regular/Frequent.

Exposure: Exposure to chemicals: Occasional.

Exposure: Exposure to infectious diseases: Frequent.

Exposure: Exposure to radiation: Occasional.

Exposure: Exposure to skin irritations: Occasional.

Mental and Emotional Requirements: Manages stress appropriately.

Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development resources to help you advance and grow.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.