Student - ISS I-Team Member

Job Summary

Southern New Hampshire University is seeking dynamic and motivated students to join the International Student Services (ISS) office as I-Team Members. This role provides a unique opportunity to engage with SNHU's international student community by delivering exceptional support, managing specialized content areas, and contributing to both large- and small-scale events. As an I-Team Member, you will gain valuable professional experience while making a meaningful impact on campus.

Essential Duties and Responsibilities

Office and Administrative:

• Provide a warm, professional welcome to office guests, answering inquiries and directing visitors to appropriate resources.

• Manage phone, email, and in-person inquiries, ensuring accurate and timely responses.

• Maintain the front office's professional appearance and organize shared spaces, including the Green Center Living Room.

• Record and maintain the ISS visitor log and assist with tracking attendance at events.

• Assist students in navigating SNHU's web platforms, including mySNHU, Brightspace, and Service Now Portal.

• Take ownership of spreadsheets and data collection projects, ensuring accuracy and completeness for reporting and planning purposes.

• Support social media planning by creating engaging content for Instagram and other channels, collaborating with the Social Media Specialist.

• Contribute to writing and editing the monthly ISS newsletter and other communication materials.

Events and Programming:

• Collaborate on event planning, coordination, and evaluation for both large- and small-scale events such as the monthly Global Cafe and the International Fashion Show.

• Serve as event leads in varied areas ranging from logistics, marketing, and collaboration with campus partners.

• Develop student-led programs, from concept to implementation, including brainstorming themes, designing flyers, planning menus, and coordinating activities.

• Increase event engagement through strategic social media use in coordination with the Social Media Specialist.

• Assist in planning and delivering presentations on ISS services and resources to various campus groups.

• Support off-campus events, including cultural excursions and shuttles, if eligible under SNHU's driving approval process.

New Student Check-In and Orientation:

• Actively participate in three check-ins and orientations per year (January, April, August), welcoming new international students and providing essential information about SNHU services and programs.

• Co-present with Office Manager during orientation on ISS services, programs, and mySNHU.

• Maintain confidentiality of documents during check-in for immigration document scanning.

• Provide a welcoming environment to new students as part of the ISS team during check-in and orientation.

Specialized Content Areas:

In addition to the duties listed above, each I-Team Member will take on a specific content area based on interests and skills, while also gaining experience across all categories to ensure balanced professional development. These areas include, but are not limited to:

• Social Media Specialist: Create, schedule, and analyze content to increase engagement with the ISS community.

• Public Relations Specialist: Build relationships with other clubs, offices, and organizations on campus to grow awareness of ISS services and events. Manage written communications such as monthly newsletters and PowerPoint presentations.

• Data and IT Specialist: Maintain spreadsheets, analyze data, and assist with graphic design for marketing materials.

Minimum Qualifications:

• Enrolled as an on-campus student at SNHU.

• Punctuality and reliability in fulfilling responsibilities.

• Effective communication skills and respectfulness.

• Willingness to adapt to a dynamic work environment.

• Ability to maintain confidentiality.

• Interest in supporting SNHU's international student community.

Preferred Qualifications:

• Previous experience in customer service.

• Knowledge of social media and content creation.

• Proficiency in data management and analysis.

• Possession of a valid driver's license (optional, for off-campus events).

Learning Outcomes/Skills Learned:

• Enhanced customer service skills in both face-to-face and digital interactions.

• Proficiency in event planning and execution, including managing logistics and promoting events.

• Advanced understanding of communication strategies and collaborative teamwork.

• Practical experience in managing social media and creating digital content.

• Deeper familiarity with immigration regulations and how they impact international students.

• Increased confidence in public speaking and creating impactful presentations.

Work Hours:

• 8-12 hours per week, with occasional additional hours for events.

• Scheduled shifts between 8:00 am and 4:30 pm, with occasional evening or weekend hours to assist with events.

Required Documents:

• Class schedule.

• A statement detailing why you're interested in joining the International Student Services team and which specialized content area you're most passionate about.