Client Administrator

Position Summary

Liaison between ARISE and client - main contact for all administrative functions relating to the client. Perform all actions necessary to effectively manage the coordination of accounts. Duties include, but are not limited to, direct client relations via phone and email, set up of account in online database, ensuring client servicing requests are being met, providing stewardship and renewal reports to internal and external clients.

Responsibilities

Set up new clients in Jurisdiction Online database; including entering contact information for each location and continuing upkeep of accounts as locations are added, removed, and renewed.

Reach out to client contact to confirm location changes if needed and get updated location contacts if existing contact isn't valid; track and follow up as necessary

Interface with Account Managers on additional quotes for work requested outside contract scope

Notify Contract Services when locations are added or removed via Add/Drop Form

For accounts shared with GRC verify file numbers from GRIPPS; ensure locations and file numbers match in JO and add any additional locations to GRIPPS

Daily maintenance of information in the Jurisdiction Online Database, i.e. contacts, locations, objects, schedules, certificate expiration dates, locations on the passive page

Prepare monthly, quarterly, and annual stewardship reports as required by clients

Work with Account Managers and clients to make necessary updates to Account Servicing Instructions and communicate changes to affected parties.

Respond to questions and requests from Account Manager, Client Representatives and or Broker via phone, email, or Teams meeting

Education & Experience

High School or Equivalent plus 2-3 years administrative experience

Specific Skills, Knowledge and Abilities

Ability to interface directly with clients via phone, e-mail and Teams

Detail oriented with exceptional organizational skills

Proficient in Microsoft Office applications with the ability to quickly learn new software

Ability to work well with others in a fast-paced office environment

Ability to handle multiple projects and meet deadlines

Strong analytical and problem-solving skills

Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones and will be evaluated in performance assessments.:

Communication

Collaboration

Customer Orientation

Self- Management

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

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