AVP, Field Distribution Operations Strategy

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

AVP, Field Distribution Operations Strategy - The Auto Club Group

What you will do

Reports to: VP or above

Responsible for field business operations/design support of EA and IA channels to include the development and maintenance of current and future strategic direction and support model.

• Alignment with the strategic direction of ACG (applicable to AAA and Meemic), driving business results, and influencing behaviors that highlight long term, profitable, sustainable growth.
• Provide oversight, through management staff, of sales support functions including service quality, training, agent rewards & recognition programs project and sales rules and procedures.
• Provide on-going support for agents to include onboarding, appointments, office open/close/move and financial and goal achievement.
• Develop and update AAA and Meemic contracts for EA and IA channel.
• Coordinate with agent compensation team to develop profitable commission programs to support company agency growth.
• Partner with General Council/legal teams for all things related to independent contractor relationships.
• Build and manage vendor relationship.
• Oversee the development and administration of field business design operations, EA recruiting, EA/IA onboarding processes and initiatives, agent contracts and reporting.
• Oversee EA recruiting team and onboarding team responsible for obtaining recruiting and deployment goals. Construct, enhance and maintain EA and IA onboarding processes.
• Manage comparative raters, oversight of Insurance Operations and Field Distribution expenses, staffing, and the requisition approval process.
• Provide information to AAA National and supports Accreditation.
• Work with business area to establish consistent sales compensation plans, by role, across the footprint.
• Establish sales goals, performance standards and provides oversight of adherence and progress.
• Oversee the development of reporting processes and reports to ensure consistent, non-redundant, reliable information is readily available for making strategic and tactical business decisions.
• Partner with Finance and other business units to develop and maintain a central repository for the data, metrics and reports that are produced.
• Provide recommendations for consistent, defined processes for administering office leases in alignment with corporate distribution strategy and consistent with AAA National standards.

Supervisory Responsibilities:

Provide oversight to the department through Managers, professional and support staff at multiple locations across the footprint. Oversee and participate in processes related to the selection, hiring, training and development of assigned staff.

How you will benefit:

• Our AVP, Field Distribution Operations Strategy will earn a competitive annual salary of $147,784 - $229,902 with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

We're looking for candidates who:

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor's degree in business administration or related field.
• Possession of a valid State Driver's License

Experience:

• 10 years Property and Casualty experience with increasing responsibility that included several years of management experience.
• Leading large scale transformational initiatives
• Creating short and long term cross functional strategic initiatives
• Planning, developing, implementing, and managing field support operations and activities for a multi-state organization.
• Developing business plans
• Budgeting process
• Sales processes and procedures
• Marketing sales and business strategies
• Financial modeling
• General ledger, regulatory, economic climate, and business lines operations
• Insurance delivery systems
• Business project management and planning
• Successfully building and sponsoring teams that take joint ownership of projects, programs, and related activities.
• Building consensus between business, field, and project teams

Management experience to include:

• preparing and monitoring budget
• coordinating major projects
• workforce management
• staffing and decision making
• leadership and team building
• staff development
• supervising multiple staffs within same business unit
• EA/IA Recruiting and Onboarding

Knowledge and Skills:

Knowledge of:

• Club and Insurance Operations functions and economics
• Developing business plans
• Sales processes and procedures
• Marketing sales and business strategies
• Financial modeling
• General knowledge of legal, regulatory, and economic climate, in which the Auto Club Group and its affiliated clubs and business lines operate.
• Insurance delivery systems
• Property/casualty insurance

Skills:

• Organization and planning
• Leadership skills
• Effective communication skills with ability to gain consensus and make complex topics understandable.
• Engage and inspire both Producers and Home Office employees.
• Decision making
• Analyzing and problem solving
• Staffing and project scheduling

Ability to:

• Conceptualize, develop, and implement programs to promote and support field management, affiliated clubs and Auto Club Group products and services.
• Understand and interpret the fundamental business principles and goals which underlie the delivery of products and services to members and insured.
• Establish a strong work ethic in the department through effective leadership.
• Set priorities to best utilize available resources.
• Evaluate a complex business process and understand the interdependencies between components.

Strong written and oral communication skills, to include preparation of proposals, reports, and technical writing. (A sample may be required at time of interview).

III. Preferred Qualifications

Experience:

• Previous managerial experience and ability to effectively manage in a matrix environment.
• Previous experience in supporting both Agencies and the Home Office environments.

Skills and abilities:

• Ability to influence others and collaborate across departments.

Knowledge of:

• AAA membership/travel operations
• Auto Club Group products and services
• Auto Club Group sales compensation and incentive programs

IV. Work Environment

• Works in a temperature-controlled office environment.
• Some travel is required with exposure to road hazards and temperature extremes.
• Irregular hours, including some overnight travel. Hours required vary based on business needs and effort is driven by project deadlines.

Important Note:

The above statements describe the principle and essential functions, but not all functions, which may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com