Traffic Manager (Hybrid - San Diego, CA)

American Specialty Health Incorporated is seeking a Traffic Manager to join our award-winning in-house creative team, Engage! Creative Group. This is your chance to be part of a growing team in a lead position responsible for managing all incoming project requests, facilitating creative staff workloads, and delegating tasks to ensure prompt and efficient completion of assignments. As the "face" of the Engage Creative Group, strong customer service skills are essential as this position is responsible for overseeing schedules with competing deadlines, ensuring all campaign and project briefs and Marketing requests are prioritized and dispatched to the department according to individual skills and strengths, and delivered promptly to and from the appropriate approver. Our Traffic Manager also serves as liaison between Marketing and other departments, responding to requests from internal and external customers, including discernment of the work to be completed in conjunction with other Traffic team members. This position fosters regular communication across departments, including the Marketing Department and the Creative team (graphic design, production, and content) to ensure delivery of high-quality client materials on time.

Remote Worker Considerations

Candidates who are selected for this position may be trained virtually or onsite and must have the capability to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 50 Mbps upload speed). This position will require occasional onsite office work. ASH requires all onsite employees and employees who travel for their position to review and acknowledge ASH's Communicable Disease and Pandemic Policy.

Responsibilities

• Maintains oversight of all creative Marketing project requests and staff workloads.
• Is responsible for the overall management of understanding, scoping and deploying work, schedules, and collaborating with internal/external clients, primarily focused on new strategic business areas.
• Partners with all clients to develop project parameters, schedules, and timelines for project integration and delivery.
• Leads channel communication, including status updates between project stakeholders and staff members.
• Oversees traffic functions, including appropriate creative resources, tracking job progress to meet client expectations; including guidance for Traffic Specialists related to more mature business deliverables.
• Assesses, assigns, and manages all incoming project requests between design, production, and content.
• Ensures that project request details are complete, including detailed direction, stock numbers, source and destination file paths/folders, and other details.
• Guides traffic logistics by prioritizing workflow of all internal and external creative project requests, including tracking, analysis, and reconciliation.
• Maintains online project management and Marketing Portal systems with support from other system administrators.
• As needed, steps in to support quality and content review.
• Manages all creative Marketing processes.
• Acts independently as key contact for some creative initiatives, such as Sales campaigns, blog, Digital Marketing email communications, and product videos.
• Prioritizes responsibilities with Associate Director, Marketing Operations.
• Reports issues affecting project scheduling and/or due dates to Marketing management.
• In some instances, develops, recommends, and implements process improvements.
• Supports digital and physical sample inventory.
• Upon request, represents function for Engage Creative Group with high degree of trustworthiness.
• Works with vendors to ensure projects are delivered accurately and invoiced on time and within estimated budget.
• Facilitates POs and postage payments between requestor, Finance, and print vendors.
• Provides backup support in the absence of Associate Director, Marketing Operations and Traffic Specialist.
• Leads weekly status meeting for creative team to discuss project status, impediments, and completion.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications or relevant, equivalent experience. If equivalent experience, high school diploma required.
• Minimum five years of related experience required.
• Advanced level computer skills, expert using project management software (e.g., Workamajig, Basecamp, or WorkFront) and traditional Marketing Campaign Management.
• Must be adept with Microsoft Office Suite.
• Excellent organizational and project management skills with strong attention to detail and ability to effectively prioritize, multi-task, manage and facilitate staff workloads.
• Ability to work in a collaborative, team-oriented environment.
• Thorough working knowledge of creative and production functions to accurately scope deliverables and timelines for projects.
• Adept at tracking and organizing information for a broad range of complex projects.
• Strong attention to detail with ability to effectively prioritize, multi-task, manage, and facilitate project requests and staff workloads.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

This position is a hybrid, including the ability to work from home productively as well as in office part time, as needed.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

#LI-Remote #Marketing #Advertising #Communications #Campaign